信息技术基础=Information Technology：Principles，Practices，Opportunities（第3版影印版）

Part 1 An Introduction to Information Technology

Chapter 1 Information Technology:Principles,Practices,and Opportunities

Chapter 2 Essentials of Computing

Chapter 3 Essentials of the Internet and Word Wide Web

Part 2 Hardware Technology

Chapter 4 The Central Processor and Memory

Chapter 5 Storage and Input/Output Devices

Part 3 Database Technology

Chapter 6 Personal and PC Databases

Chapter 7 Enterprise Databases and Data Warehouses

Part 4 Network Technology

Chapter 8 Enterprise and Personal Communications Networks

Chapter 9 Electronic Commerce and Electronic Business

Part 5 Developing Information Technology Applications

Chapter 10 Launching Information Technology Applications projects

Chapter 11 Creating Enterprise Applications

Chapter 12 Creating Web-Enabled Applications

Part 6 Information Technology Issues

Chapter 13 Information Systems in the Enterprise

Chapter 14 Issues in Information Technology

Concise Dictionary of IT Terminology

Credits

Name,Company,and Product Index

Subject Index

PART 1 Introduction to Information Technology

Chapter 1 Information Technology:Principles,Practices,and Opportunities

Digital Sign Wizardry Helps You Deep in Touch

Welcome to the Information Age

The Evolution of the Information Age

The Characteristics of the Information Age

What is Information Technology

Computers

communications Netwosks

Know-How

The Principles of Information Technology

The Functions of Information Technology

The Benefits of Information Technology

Caterpillar's Virtual reality Design

The Opportunities for Information Technology

Information Technology Is All Around Us,Improving Our Lives

the responsibilities of Using Information Technology

The Career Side of Information Technology

Case Stuy :Otis Raises Elevator design to a New Level of Service

Chapter 2 Essentials of computing

Continental's Informaiton Technology Gets cargo Right

Hardware:computin,Storin,and communicating

Input Devices

The processor

System board

Memory

Ooutput devices

Secondary storage devices

peripheral Equipment

Programs:In Charge of the Hardware

Software Packages

Spreadsheet Programs

Word processing Programs

Desktop Publishing Programs

Graphic Presentation Programs

Photo Editing Programs

Illustration programs

database management Programs

communications programs

Browsers

Information systems programs

Programming Languages

Custom software

Software trends

Information:the reason for using information technology

Data

Text

Sound

Images

People:Users and creators of IT Applications

Users

Wal-nmart:IT's a Success Story

Information technology professionals

Procedures:Processes to Use and mainatain IT

Operations Procedures

Bacdup and recovery Procedures

Security Procedures

Development Procedures

An Introduction to Systems

personal/single-User systems

multiuser Systems

Information technology in practice at starwood hotels an example

Starwook hotel

starwood worldwide reservation system

property management system

Back office system

Information technology in starwood's reservation system

Information Processing

A Final Word

Case Study:CNN Digital Assets

Chapter 3 Essentials of the internet and World Wide Web

CNET Brings High-tech information to you

Origin of the internet

Computers on the internet

Internet addresses

capabilities of the Internet

Communications Capabilites

Retrieval Capabilities

Shop,Buy,and Sell

The internet Community

Internet Users

Service Providers

Content Providers

Infrastructure Providers

Internet support agencies

Internet addresses

Damain Name System

Addresses on Host computers

Browsing the world wide web

One homepage,many links

Creating web pages using HTML

Browser software

URL addresses

Navigating the web

Plug-ins for web browsers

A Final word

Case Study:do you yahoo!

Part 2 Hardware Techmp;pgy

Chapter 4 The central processor and memory

The right foundation for a steinwauy work of art

The central Processing unit(CPU)

control Unit

Arithmetic/Logic Unit(ALU)

Memory

Memory Size

RAM and ROM

Flash memory

PCMCLA card memory

Inside the system Unit

Processor chips

Memory Chips

Ports

Universal serial bus

Add-in boards

Plug and play

The processing sequence

The machine cycle

Registers

processor speed

Determining processor speed

Increasing computer speed

Case Study:IBM and Nanotechnology:advancing the It industry

Photo Essay:the Making of a microprocessor

Chapter 5 Storage and Input/output devices

Dress for Success:body scanning by brooks brothers

Storage

Types of Storage

Storage Technologies

Magnetic Disk Storage

Magnetic tape

Optical storage

Interaction with computers:input devices

Keyboards

Terminals

Scanners

Digitizers

Digital Cameras

Digital Video camcorders

Voice adn Sound Input Devices

Interaction with Computers:output and information distribution devices

Visual displays(Monitors)

Data projectors

Printers

Audio Resonse Units

television

Plotters

Film Recorders

Case Study:Does Fleetboston Finalcial Have an edge?

Part 3 database Technology

Chapter6 personal and PC Databases

Smithsonian's Image Dataabses Give everyone access to history

An overview of personal and PC database system

Reasons for using databases

Dabebases Terminology

The objectives of database Management systems

Developing database applications

Study the Problem

Determine the Requirements

Dsign the Database

Create the Database

Design the application

Create the application

Test the application

A final word

Case Study:Jobnson controls Captures databases information with PDAs

Chapter 7 Enterprise Databases and data warehouses

Ritz-Carlton luxury begins with customer customization

The principles of data sharing

why share data?

Database Management systems

Enterprise Database structures

Enterprise data model

Schema

Views

Indexes

Client/server comprting

The Benefits of Client/server computing

Databases on the internet

Distributed databases

partitioning and replication

distribution strategies

designing a distributed database

Data Warehouses and OLAP

Online analuytical processing

Data warehouse

Data Mining

Data marts

People

Database administrator

systems programmer

Procedures

Database administration procedures

Concurrency Procedures

A Final Word

Case Study:Lands' End Databases drive direct sales

Photo Essay:inside federal express

Patt 4 Network technology

Chpter 8 Enterprise and Personal Communications networks

NASDAQ Network survives 9/11 Test

Principles of Communications Networks

Need for communications Networks

Role of communications Networks

Network Service applications

Elctronic Mail

Voice Mail

Videoconferencing

Work Group Conferencing

Electronic Bulletin Boards

Electronic Funds transfer

Electronic data interchange

Videotex

Types of networks

Wide Area networks

Local area networks

Metropolitan area networks

Network channels

Communications Channels

Communications Channels for WANs and MANs

Communications Channels for LANs

Connecting to the Channel

Interconnecting networks

Physical Network transport technoluogy

Frame Relay

ATM

DSL

ISDN

SMDS

Wireless communication networks

Cellular communications service

wireless LANS

Bluetooth Personal Area Networks

Wireless Data networks

Network Operating Systems

Protocol and communications control

Network administration

Enterprise architectures

Centralized architecture

distributed architecture

combining Architecture

A Final word

Case study:boeing Stays on top-with wireless networks and jumbo jets

Chapter9 Electronic commerce and electronic business

UPS:moving at the speed of business in electronic commerce

Whtat is electronic commerce?

Type of electronic commerce

Benefis of e-commerce

Amazon.com's early e-commerce success

Growth of e-commerce

Business-to -consumer e-commerce applications

Online Retailin and electronic storefronts

Electronic Mardets

Portals

Online services

Functions Performed by B2C E-Commerce site

Catalog and Content management

Shopping and Checkout

Back Office Processing

Advertising

Business-Business E-commerce addlications

Supply chain Management

E-Procurement

Eectronic Exchanges

A final word

Case Study:wal-mart's retail link connects its supply chain

Part 5 Developing information technology applications

Chapter 10 launching information technology applications projects

Sabre Connects the travel industry

What is an IT application?

Origin of It applications

characteristics of ptersonal systems

Characteristics of enterprise systems

Impact of It applications

The Origin of enterprise system projects

Project proposal

Steerin committee review

The systems analyst

The systems development life cycle

Problem recognition/preliminary investigation

Requirements determination

Systems design

Development and Construction

Implementation

Evaliuation and continuing education

A final word

Case Study:john deere's life cycle of innovation and improvement

Chapter11 Creating Enterprise applications

Objects are key to new services at empire blue cross blue shield

Developing open shared systems

Development alternatives

Open systems for sharing

Shifting the development model

Building IT with components

Managing the Development Process

The systems Analyst's tools and techniques

Data Collection Techniques

System Flowcharts

Dataflow diagrams

Data Dictionaries

conputer-aided systems engineering(CASE)

Unified Modeling Language

Actors

Activity Diagrams

Use Case diarams

Use case description

Class diagrams

Other Diagrams

Other UML diagrams

Automation of UML

IT Development Personnel

The systems analyst:the key roles

The chiel information officer

computer programmers

systems contractors

A final word

Case Study:wipro sets the pace for indian Itapplication development

Chapter12 Creating web-enabled applications

Visa Builds on its legacy

Forces Behind web-enabled Systems

Widespresad use of browsers

Legacy systems

Interconnected enterprises

Extensible markup language

Structure of XML

XML advantages

document type Definition

Presentation Using XML style sheets

Processing XML

Web services

Web Services principle

Simplified Obijct Access Protocol

Web services Description Language

Universal description discovery and integration

A final word

Case study :dollar rent a car's web services fuel business Growth

Part 6 Information technology illues

Chaper 13 Information systems in the enterprise

Ge Plastics tracks Performance using a digital dashboard

Enterprise information systems

Transaction Processing systems

Management information systems

Decision support systems

Group support systems

Executive support systems

Expert support systems

IT for Manfacturing automation and control

Material requirements planning and manufacturing resource planning

Computer-aided design and amanufacturing

Flexible Manufacturing

Robots

Computer Vision Systems

Enterprise Resource planning systems

ERP characteristics

ERP Modules

Strategic Role of IT

Competitive Advantage

Competitive strategies

Competitive Forces

Value chain

Creating a Strategic Role for information systems

A Final word

Case Study:Nestle' ERp system implementation is about managing change

Chapter14 issues in information technology

Attack on internet creates cybersecrurity fear

Security

What is Secuity?

Types of security Breach

Results of Security Breach

Sources of security breach

Security Measures

Ensuring IT service reliability

Privary

What is privacy?

privacy legislation

spam and privacy

Ethics

Ethics and IT usage in business

An ethics challenge

digital Piracy

Protecting Against software piracy

Public domain software

Digital Millennium copyright act

Priracy of Digital content

A final word

Case Study:what constitutes digital piracy?

Concise dictionary of IT terminology

Credits

Name,Conpany,and Product Index

Subject index