酒店服务英语

酒店服务英语
作 者: 谌桂君 董姝
出版社: 北京理工大学出版社
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版权说明: 本书为出版图书,暂不支持在线阅读,请支持正版图书
标 签: 餐饮旅游业英语
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作者简介

暂缺《酒店服务英语》作者简介

内容简介

谌桂君、董姝主编的《酒店服务英语》共分为12个单元,包括12篇阅读短文和近40则对话,基本涵盖了酒店内各个部门和服务的所有领域,如预订、前台服务、客房服务、餐饮服务以及投诉处理与商务中心服务等。所有的情景对话均与酒店服务的实际有紧密的联系,学生在学习酒店各岗位的实用英语的同时,也能对酒店对客服务的全过程有个大致的了解。《酒店服务英语》可作为高等院校酒店管理和旅游类专业教材,也可作为相关从业者自学参考用书。

图书目录

Unit One Room Reservation

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Two Reception

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Three Bell Service

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Four Housekeeping

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Five Business Center

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Six Maintenance

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Seven Laundry Service

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Eight Information Desk

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Nine Dinning Hall (1)

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Ten Dinning Hall (2)

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Eleven Complaints

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Unit Twelve Cheek-out

Part Ⅰ Reading

Part Ⅱ Dialogues

Part Ⅲ Words & Phrases

Part Ⅳ Notes

Part Ⅴ Useful Expressions

Part Ⅵ Exercise

Appendix

Reference