餐饮英语

Unit 1 Making and Accepting a Reservation

Part A Making and Accepting a Reservation

Part B Offering an Alternative to the Guests When Their Needs Are Not Available

Unit 2 Receiving the Guests

Part A Receiving the Guests with the Reservation

Part B Receiving the Guests without the Resenration

Unit 3 Ordering Food and Taking orders Ⅰ

Part A Asking and Explaining Dishes

Part B Recommending Dishes

Unit 4 Ordering Food and Taking Orders Ⅱ

Part A Asking What the Guest Prefers

Part B Room Service

Unit 5 Ordering DemeM

Part A Asking and Telling If Dessert Is Wanted Ⅰ

Part B Asking and Telling If Dessert Is Wanted Ⅱ

Unit 6 Paying the Bill

Part A Asking for the Bill and Ways of Payin9

Part B Explaining the Charge and Handling Mistakes on the Bill

Unit 7 Bar Service Ⅰ

Part A Asking What the Guest Wants to Drink

Part B Telling What Is Wanted

Unit 8 Bar service Ⅱ

Part A Asking before Serving and Serving the Guest

Part B Asking How Much Is Owed and Saying Goodbye

Unit 9 Handling Complaints Ⅰ

Part A Complaining about Drinks

Part B Complaining about Meat and Food

Unit 10 Handling Complaints Ⅱ

Part A Complaining about Service

Part B Showing the Way of Dealing with Complaints

Vocabulary

Key to Exercises

tapescript

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参考文献