| 作 者: | 王君华 |
| 出版社: | 大连理工大学出版社 |
| 丛编项: | 普通高等教育"十一五"国家级规划教材 |
| 版权说明: | 本书为公共版权或经版权方授权,请支持正版图书 |
| 标 签: | 暂缺 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Part Ⅰ Front Office
Unit 1 Room Reservation
Unit 2 Check-in
Unit 3 Bell Service
Unit 4 Providing Information
Unit 5 Check-out
Part Ⅱ Food &Beverage
Unit 6 Table Reservation
Unit 7 Taking Orders
Unit 8 Serving Dishes
Unit 9 Beverage Service
Part Ⅲ Housekeeping
Unit 10 Guiding Guests to Their Rooms
Unit 11 Chamber Service
Unit 12 Laundry Service
Unit 13 Personalized Service
Part Ⅳ Miscellaneous Service
Unit 14 Secretary Service
Unit 15 Convention Service
Unit 16 Recreation Center
Unit 17 Shopping Center