酒店餐饮高手过招

Chapter1Front Office Department 前厅部

　Unit1 Room Reservation 预订客户

　Unit2 Canceling or Changing the Reservation 取消与更改预订

　Unit3 Check-in 登记入住

　Unit4 Delivering Luggage to Room 取送行李

　Unit5 Offering Consultation Service 提供咨询

　Unit6 Foreign Currency Exchange 外汇兑换服务　

　Unit7 Depositing Items 寄存物品

　Unit8 Guiding Guests to the Room 带客入房

　Unit9 Changing Rooms 调换房间

　Unit10 Extending the Stay 延长住宿

　Unit11 Dealing with Complaints 处理投诉　

　Unit12 Check-out 结账离店

Chapter2 Housekeeping Department 客房部

　Unit1 Cleamng the Room 清理服务　

　Unit2 Delivering Food Service 客房用餐服务

　Unit3 Maintenance Service 维修保养服务

　Unit4 Telephone Service 电话服务

　Unit5 Laundry Service 送洗服务

　Unit6 Wake-up Service 叫醒服务

　Unit7 Medical Service 医疗服务

　Unit8 Lost and Found 失物招领

　Unit9 Asking for Items 索取物品

　Unit10 Baby-sitter Service 托婴服务

　Unit11 Emergency 突发事件

　Unit12 Safety of the Hotel 酒店安全

Chapter3 Catering Department 餐饮部

　Unit1 Booking Seat 预订餐桌

　Unit2 Banquet Reservation 宴会预订

　Unit3 No More Tables 席位已满

　Unit4 Greeting the Guests 欢迎来客

　Unit5 Setting the Table 餐桌摆设

　Unit6 Taking Orders 点菜

　Unit7 Serving Dishes 上菜

　Unit8 Service during the Meal 席间服务

　Unit9 Drinks 酒水

　Unit10 Buffet 自助餐

　Unit11 Paying the Bill 买单

Chapter4 Business Center 商务中心

　Unit1 Secretarial Service 文秘服务

　Unit2 Fax Service 收发传真

　Unit3 Translating and Interpreting Service 翻译服务

　Unit4 Ticket Service 票务服务

　Unit5 Mail Service 邮政服务

　Unit6 Convention Service 会务服务

　Unit7 Intemet Service 网络服务

Chapter5 Recreation Department 康乐部

　Unit1 At the Health Center 在健身房

　Unit2 In the Beauty Center 在美容中心

　Unit3 Going to the Cinema 看电影

　Unit4 In the Ballroom 在歌舞厅

　Unit5 Sauna and Massage 桑拿按摩

Chapter6 Shopping Department 商场部

　Unit1 Jewelry and Crafts 珠宝工艺品

　Unit2 Textile and Knitwear 丝绸纺织品

　Unit3 Chinese Arts and Antiques 书画古玩

　Unit4 Clothes, Shoes and Hat 服装鞋帽

　Unit5 Food and Drinks 食品饮料

　Unit6 Health Care Products 医药保健品

Appendix 附录

　1. Accommodation Registration Form 住宿登记表

　2. Hotel Reservation Form 订房确认书

　3. Everyday Words in Hotel 宾馆餐厅常用词汇