供电客户服务实用英语口语

前言

parti business enquiry业务咨(查)询

unit 1 time differemiated electricity pricing分时电价

unit 2 policy on electricity tariff电价政策

unit 3 about electricity fee(1)电费查询(1)

unit 4 about electricity fee(2)电费查询(2)

unit 5 electricity saving consultation节电咨询

unit 6 electricity bill电费单据

unit 7 asking about a power failure(1)

停电查询(1)

unit 8 asking about a power failure(2)

停电查询(2)

unit 9 power cutting due to a breakdown故障停电

part 11 business expansion业务扩充

unit 1 applying for using electricity用电申请

unit 2 applying for new installation for residents(1)

居民新装(1)

unit 3 applying for new installation for residents(2)

居民新装(2)

unit 4 new installation for power set(ring)

动力新装

unit 5 handling capacity increase procedures for low-

voltage users(1)

办理低压用户增容手续(1)

unit 6 handling capacity increase procedures for low-

voltage users(2)

办理低压用户增容手续(2)

unit 7 enquiring about business progress业务进展

part iii changing power consumption business

变更用电

unit 1 suspension暂停

unit 2 handling the business of one-household-

one-meter分户

unit 3 moving a meter case移表

unit 4 canceling an account(1)销户(1)

unit 5 canceling an account(2)销户(2)

unit 6 transferring account to a different name(1)

过户(1)

unit 7 transferring account to 8 different name(2)

过户(2)

unit 8 transferring account to a different name(3)

过户(3)

part iv report for fixing报修

unit 1 report for checking(1)停电报修(1)

unit 2 report for checking(2)停电报修(2)

unit 3 removing breakdowns排除故障

unit 4 request for checking meter请求校表

part v complaint and report投诉举报

unit 1 report against stealing electricity窃电举报

unit 2 making a complaint against power failure

停电投诉

unit 3 making a complaint against fee collecting

电费投诉

part vi courtesy call客户回访

unit 1 courtesy call(1)客户回访(1)

unit 2 courtesy call(2)客户回访(2)

partⅦmiscellaneous services其他服务

unit 1 handling procedures of getting avt invoice

办理增值税发票

unit 2 change account变更用电账号

unit 3 power cutting due to arrearage欠费停电