秘书英语

Unit 1 Receiving Visitors

Part Ⅰ Read and Talk

Conversation 1 Receiving Visitors

Conversation 2 Dinners and Banquets

Conversation 3 Seeing Visitors off

Part Ⅱ Practical Writing

1. Toast

2. Welcome Speech and Answering Speech

3. Farewell Speech and Send-off Speech

4. Visitors Registration Form

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Getting Some Knowledge of a Secretary

Unit 2 Entertaining Guests

Part Ⅰ Read and Talk

Conversation 1 Recreational Activities

Conversation 2 Arranging Sightseeing

Conversation 3 Shopping

Part Ⅱ Practical Writing

1. Itinerary

2. Greeting Card

3. Letters of Congratulations

4. Tour Guide Speech

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

What Makes an Efficient Secretary?

Unit 3 Phones, Faxes and E-mails

Part Ⅰ Read and Talk

Conversation 1 A Business Call

Conversation 2 Booking Tickets

Conversation 3 Hotel Reservation

Part Ⅱ Practical Writing

1. Telephone Message

2. E-mail

3. Faxes

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

The Traditional and Modern Offices

Unit 4 Invitations

Part Ⅰ Read and Talk

Conversation 1 Invitation to a Dinner

Conversation 2 Invitation to a Trade Fair

Conversation 3 Declining an Invitation

Part Ⅱ Practical Writing

1. Invitation and Reply

2. Letters of Invitation

3. Visiting Card

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Social Customs about Invitations in America

Unit 5 Plans, Reports and Summaries

Part Ⅰ Read and Talk

Conversation 1 Discussing Plans

Conversation 2 Making Schedules

Conversation 3 Giving Reports

Part Ⅱ Practical Writing

1. Plan

2. Report

3. Summary

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Diaries and Planning

Unit 6 Conferences and Exhibitions

Part Ⅰ Read and Talk

Conversation 1 Meeting Arrangements

Conversation 2 During the Interval of the Meeting

Conversation 3 Attending the Exhibition

Part Ⅱ Practical Writing

1. Notifications of Meetings

2. Agendas

3. Minutes

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

How to Take Minutes

Unit 7 Filing Management

Part Ⅰ Read and Talk

Conversation 1 Filing System

Conversation 2 Filing Instructions

Conversation 3 E-Filing

Part Ⅱ Practical Writing

1. Memorandum or Memo

2. Bill and Form

3. Notice

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

How to File Catalogues from Potential Suppliers Efficiently

Unit 8 New Product Launch

Part Ⅰ Read and Talk

Conversation 1 Preparing for New Product Launching

Conversation 2 Issuing the Information about the New Product

Conversation 3 Q~-A Session

Part Ⅱ Practical Writing

1. Press Release

2. Poster

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Advertising a Product on the Internet

Unit 9 Business Correspondence

Part Ⅰ Read and Talk

Conversation 1 Inquiry and Offer

Conversation 2 Counter-Offer and Counter-Counter-Offer

Conversation 3 Payment and Delivery

Part Ⅱ Practical Writing

1. Enquiry

2. Offer

3. Counter Offer

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Inquires and Offers

Unit 10 Business Negotiations, Contract and Agreement

Part Ⅰ Read and Talk

Conversation 1 Business Negotiations

Conversation 2 Signing a Contract

Conversation 3 After the Agreement

Part Ⅱ Practical Writing

Contract and Agreement

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

How to Write an Effective Contract

Unit 11 Complaints, Adjustments and After-sales Services

Part Ⅰ Read and Talk

Conversation 1 Complaints

Conversation 2 Adjustments

Conversation 3 After-Sales Services

Part Ⅱ Practical Writing

Letter of Complaint or Claim and Their Replies

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

What You Need to Know for Writing an Apology Letter

Unit 12 Job Hunting

Part Ⅰ Read and Talk

Conversation 1 Before the Interview

Conversation 2 At the Interview

Conversation 3 Follow up the Interview

Part Ⅱ Practical Writing

1. Letters of Job-application

2. Resume

Part Ⅲ Exercises

Part Ⅳ Supplementary Reading

Jobs Rethink Necessary

Refererces