实用商务英语信函写作

Overview of Business Communication

Part I Fundamentals of Business Letter Writing

Module 1 Essentials of Business Letters

Module 2 Principal Parts and Layout of Business English Letters

Module 3 Main Parts of the Body of Business Letters, Beginning and Ending

Module 4 Referring to Something, Conveying Good/Bad News, Saying What You Can/Cannot Do and Providing Reasons

Module 5 Making/Answering Requests and Making Apologies

Module 6 Attracting Recipient's Attention, Making Complaints and Giving Warnings

Part II Practical English Writing for International Business

Module 7 Establishing Business Relations

Module 8 Status Inquiry

Module 9 Inquiries and Replies

Module 10 Offers and Counter-offers

Module 11 Orders and Acceptance

Module 12 Payment Terms

Module 13 Insurance

Module 14 Packing

Module 15 Shipping

Module 16 Complaints/Claims and Adjustments

Module 17 Agency

Module 18 Electronic Mail

Part III Comprehensive Import and Export Simulation

Module 19 Comprehensive Export Simulation

Module 20 Comprehensive Import Simulation

References