信息技术与网络经济：英文版

PART1

Introduction to Information Technology and the Networked Economy

CHAPTER 1

The Networked Economy

A Connected World

The Impact of Computer Networks on Business

Movement to the Networked Economy

Impact on Businesses

Creative Destruction

Elements of the Networked Economy

Economic Relationships

Computers

Connectivity

Knowledge

Knowledge Workers

Information Systems: IT in Organizations

Systems

IS Functions

Transforming the Organization

Using IS Functions to Deal with Business Risks

Reducing Demand Risk

Reducing Efficiency Risk

Reducing Innovation Risk

FarEast Foods, Inc.

A Look Ahead

Review Questions

Discussion Questions

Research Questions

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CHAPTER 2

Information Technology: The Infrastructure of the Networked Economy

Elements of Information Technology

A Closer Look at Computers

A Closer Look at Hardware

Input

Processing

Output

Secondary Storage

Conceptual Computer

Bits, Bytes, and Binary Numbers

Digital Storage

A Closer Look at Software

Software Terminology

Operating System Software

Comparison of Operating Systems

Application Software

Computer Programs and Languages

Organizational Computing

Mainframes

Personal Computers

Client/Server Computing

Three-Tiered Architecture

Hardware and Software at FarEast Foods

Review Questions

Discussion Questions

Research Questions

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Appendix to Chapter 2: A Short History of

Computers

The Evolution of the PC

CHAPTER 3

Sharing Information and Resources through Networks

Computer Networks

Network Types

Understanding Wide Area Networks

Application Software Layer

Networking Software Layer

Physical Layer

Electronic Data Interchange

Understanding Local Area Networks

LAN Components

Ethernet LANs

LANs at FarEast Foods

Wireless Networks

Wireless LANs

The Internet: A Network of Networks

What Is the Intemet

Using the Internet

E-Mail

FTP

Telnet

Newsgroups

Internet Relay Chat

The World Wide Web

Using Bwwsers to Access the Web

Browser Operations

Intranets and Extranets

The Web and Electronic Commerce

Review Questions

Discussion Questions

Research Questions

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PART2

Information Systems in Organizations

CHAPTER 4

Handling the Present: Transaction Processing Systems

Information Systems in Organizations

Transaction Processing Fundamentals

TPS and Business Processes

TPS and Supply Chains

A Closer Look at Transaction Processing

Systems

Transaction Processing Methods

Transaction Processing Activities

Data Gathering and Entry

Processing and Data Manipulation

Data Storage

Output and Reporting

The Impact of the Intemet on TPS

Transaction Processing at the FarEast Foods Web Site

Step 1: Creating an Order

Step 2: Submitting an Order

Step 3: Processing the Order at FarEast

Foods Web Site

Step 4: Ordering Food from Wholesalers

Step 5: Creating and Shipping the Order to the Customer

Business-to-Business Transactions

Interorganizational Systems and the Internet

Supporting Business-to-Business Transactions with XML

Supply Chains and the Intemet

Business-to-Business at FarEast Foods

Review Questions

Discussion Questions

Research Questions

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CHAPTER 5

Remembering the Past with Organizational Memory

Organizational Memory

Components of Organizational Memory

Semistmctured Versus Structured Organizational Memory

Structured Storage of Data

Development of Database Management Systems

Data Warehouses

Relational Database Management Systems

Relational Database Operations with Structured Query Language

Object-Oriented Databases

Information Management

Paper-Based Information Storage

Document Management Systems

Searching and Indexing Information

Knowledge Management

Types of Knowledge

Sharing Knowledge

Virtual Teams

Document Databases

Expert Systems

Review Questions

Discussion Questions

Research Questions

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CHAPTER 6

Preparing for the Future with Decision Support Systems

Preparing for the Future

Decision-Making Concepts

Types of Decisions

Types of Decision Support Systems

DSS Users

Using a DSS to Support Decision Making

Decisions at FarEast Foods

Information-Based Decision Support Systems

Types of Reports

An Information-Based DSS in Action: The Balanced Scorecard System

Data-Based Decision Support Systems

Online Analytical Processing

Data Mining

Data-Based DSS in Action: Customer

Relationship Management

Model-Based Decision Support Systems

Parts of a Model-Based Decision Support

System

Using Models

Model-Based DSS in Action: Revenue

Management

Review Questions

Discussion Questions

Research Questions

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PART3

Electronic Commerce: Strategy and Technology

CHAPTER 7

Electronic Commerce Strategies

Electronic Commerce and the Networked Economy

Defming Electronic Commerce

Types of Web Sites

Limitations of Electronic Commerce

The Changing Nature of Electronic Commerce

Effects of the Intemet and Web on Businesses

Price Transparency

Communications Flip-flop

Perfect Choice

Internet and Web Effects on FarEast Foods

Electronic Commerce Strategies

Electronic Commerce Strategies for Handling Price Transparency

Electronic Commerce Strategies for Dealing with

Perfect Choice

Electronic Commerce Strategies for FarEast

Foods

Electronic Commerce Strategies to Deal with Communications Flip-flop

Web Advertising

Attracting Customers

A Two-Stage Model to Attractiveness

Web Strategies for FarEast Foods

Review Questions

Discussion Questions

Research Questions

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CHAPTER 8

Electronic Commerce Technologies

Electronic Commerce Technology

Electronic Commerce Infrastrocture

Global Information Infrastructure Layer

Message Distribution Infrastructure Layer

Electronic Publishing Infrastructure Layer

Business Services Infrastructure Layer

Electronic Commerce Application Layer

Application to FarEast Foods

Web-Based Electronic Commerce

Finding Web Sites with Search Sites

Transacting an Order over the Web

Client-and Server-Side Processing

Microsoft or Open-Source Web Server

Problems with the HTTP Protocol

The Stateless Nature of HTTP

Counting Web Site Visitors

Using Cookies for Shopping Carts and Counting Visitors

Securing Electronic Commerce Transactions

Security Issues

Encryption

Digital Signatures

Electronic Commerce Payment Systems

Concerns with Electronic Money

Credit Cards

Electronic Funds Transfer

Card-Based Digital Cash

Computer-Based Digital Cash

Review Questions

Discussion Questions

Research Questions

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PART4

Design and Development of Information Systems

CHAPTER 9

Developing Information Systems 1

Systems Development

When Is Systems Development Needed

Systems Development at FarEast Foods

Approaches to Systems Development

Ad Hoc Programming

Structured Systems Development

Rapid Application Development

End-User Development

Outsourcing

Acquisition

Choosing Among Internal Development, Outsourcing, or Acquisition

A Look Ahead

Structured Systems Development

The Systems Development Life Cycle

Stages of the Structured Approach

Systems Development in the Networked Economy

Planning Stage

Identifying the Project

Initiating the Project

Performing a Feasibility Study

Creating a Workplan

Staffing the Project

Magnitude of Effort

Planning Stage for FerEast Foods Project

Customer Rewards Feasibility Study

Developing a Workplan and Staffing the Customer Rewards Project

Analysis

Requirements Determination

Model Building

The System Proposal

Analysis of FarEast Foods Customer Rewards Project

Model Building: The FarEast Bucks Data Model

Model Building: The Process Model

Customer Rewards System Proposal

Review Questions

Discussion Questions

Research Questions

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CHAPTER 10

Developing Information Systems 2

Continuing the Development Process

Design Stage

Implementation Stage

Design Stage

Develop, Outsource, or Acquire

Internal Development

Physical Database Specification

Converting Process Models to Physical Forms

Creating Interface Screens

Using CASE

Designing the FarEast Foods Customer Rewards System

Physical Data Model for the FarEast Foods

System

Converting FarEast Foods Process Models

Creating the Interface for the FarEast Foods

Rewards System

Implementation

Building the System

The Programming Process

Installation

Training

Maintenance

Implementation at FarEast Foods

Outsourcing and Acquisition

Outsourcing

Application Service Providers

Acquisition

Enterprise Resource Planning Systems

Rapid Application Development

Types of Prototypes

Evolutionary Prototyping

Review Questions

Discussion Questions

Research Questions

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PART5

Issues in the Networked Economy

CHAPTER 11

Crime and Security in the Networked Economy

The Changing Face of IT Crime

IT Criminals

IT Crime and FarEast Foods

Types of IT Crime

Theft of Hardware, Data, or Information

Fraudulent Use of IT

Copyright Infringement

Software Piracy

Software Piracy and the Law

Music and Video Piracy

Attacks on Information Technology

Viruses, Worms, and DoS Attacks

Intemet Vulnerabilities

Legal Aspects of IT Crime

Information Technology Security

Threats to Computer Systems

Physical Security

Data Security

Security at FarEast Foods

Intemet Security

Securing the Corporate Intemet Connection

Fixing Known Security Holes

Firewalls

Intemet Security at FarEast Foods

Security Issues

Legal Issues

Insurance Against IT Crime

Human Aspects of Computer Security

Security Summary

Review Questions

Discussion Questions

Research Questions

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CHAPTER 12

Privacy and Ethical Issues in the Networked Economy

Information Technology and Privacy

The Changing Nature of Privacy

Privacy Trade-offs

Data and Information Collection Using IT

Transactional Data

Web-Visit Data

Intemet Communications Data

Data Collection at Fareasffoods. com

Threats to Privacy

Information Exposure

Data Surveillance

Information Brokers

Spyware

Junk E-Mail

Using Information at Fareastfoods. com

Identity Theft

Methods of ID Theft

Social Security Number Theft

Protecting Privacy

Legislative Approach

Self-Regulation

Ethical Issues in the Networked Economy

Discussion and Application of the Ten

Commandments of Computer Ethics

Review Questions

Discussion Questions

Research Questions

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CHAPTER 13

Social Issues in the Networked Economy

The Net as a Part of Our Lives

Social Cornerstones of the Networked Economy

Consequences of Internet Use

Social Issues in The Networked Economy

Economic Issues in the Networked Economy

Development of Digital Divides

Taxation of Electronic Commerce

The Virtual Workplace

Teleworking

Teleworking Locations

Virtual Workplaces at FarEast Foods

Health Issues in the Networked Economy

Repetitive Stress Injuries

Carpal Tunnel Syndrome

Causes of Repetitive Stress Injuries

Mouse Problems

Ergonomics

Psychological Problems

Health Problems at FarEest Foods

Online Content Issues

Defamatory Content

Adult-Oriented Web Content

Web-Based Crambling Sites

International Issues in the Networked Economy

International Digital Divide

Politically Objectionable Content

Cyberterrorism

The Future of the NetworkeA Economy

A Day in the Life of Mary: 2007

Review Questions

Discussion Questions

Research Questions

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