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Foreword by Guy Warren
Preface
Acknowledgements
1 Setting the scene
Banks，money and the payments system
Banks as intermediaries
The role offl bank
The threat from non—banks and near-banks
Are credit cards a threat to banks?
E—banking：competition from non．banks and near-banks
Conclusions
2 The challenges
The squeeze on bank interest income
Developments in capital markets
Decline in corporate bank lending
The euro and the customer
Some conclusions
3 Transparency and accountability
New accounting standards
Developments in corporate governance
4 France：seven slices of the cake
The banking system
Government—sponsored savings
Banking strategies
Conclusion
5 Germany: a level playing field
The cooperative banks
The Sparkassen
The mortgage banks
The EC judgements
The impact of the EC
The impact of tax reforms
Retail banking strategy
6 Italy: fast-track banking
Developments in the 1990s
Banking strategies
Spain: off to a flying start
Early deregulation
Two main categories of bank
Banking strategies
Scandinavia: a silver lining
The banking crisis
Banking strategies
Netherlands: an early consolidator
The major banks
Room for manoeuvre
Banking strategies
10 UK: another early consolidator
The banking system
Mergers and acquisitions
The current state of banking
Banking strategies
Appendix: the demutualisation of UK building societies
11 Looking to the future
The technology process and innovation
Banking customers and the dynamics of change
Technological developments
Implementation issues
Conclusions
12 Who will jump first?
