涉外公务英语实用教程

Part One Communication Strategies at Work

　Chapter One Understanding the Communication at Work

　　1.1 Communication and Relationships

　　　1.1.1 The Organizational Environment

　　1.2 Communication and Human Behaviour

　　1.3 Communication Objectives

　　1.4 Successful Messages

　　Summary

　　Exercises

　　Cases

　Chapter Two Human Relations

　　2.1 Management is Communication

　　2.2 Interpersonal Communication in Business

　　2.3 The Nature of Dyads

　　2.4 The Mature Organizational Dyad

　　2.5 Formal Interpersonal Communication: The Interview

　　2.6 Information Sources: Reading and Listening

　　2.7 Conflict Resolution and Negotiations

　　2.8 International Communication

　　Summary

　　Exercises

　　Cases

Part Two The Secretary Today

Part Three Common Business Letters and Memos

Part Four Job Application Process

Part Five General Reference