呼叫实务英语

PREFACE 前言

UNIT 1 WHAT KIND OF HOTEL AND ROOM WOULD YOU LIKE TO RESERVE?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 2 WHAT KIND OF FLIGHT DO YOU PREFER7

Part 1 Listening

Part2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 3 HOW OFTEN DO YOU GO TO THE BEAUTY CENTER?

Part 1 Listening

Part2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 4 WHAT DIRECTION OF THE HOUSE DO YOU PREFER?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 5 COULD YOU SPARE ME A MINUTE TO DO A SURVEY?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 6 WOULD YOU PLEASE TELL ME YOUR PHONE NUMBER?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 7 WOULD YOU GIVE ME YOUR POLICY NUMBER, PLEASE?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

UNIT 8 WOULD YOU PLEASE TELL ME YOUR ACCOUNT NUMBER?

Part 1 Listening

Part 2 Reporting

Part 3 Typing Training

Part 4 Supplementary Study

TRANSCRIPTS

KEYS

REFERENCES