饭店英语

Part One The Front Office

Unit 1 Room Reservations

Dialogue 1 A Long Distance Call Reservation

Dialogue 2 A Group Reservation

Dialogue 3 An Individual Reservation

Unit 2 At the Reception Desk

Dialogue 1 Registering an Individual Guest

Dialogue 2 Receiving a Tour Group

Dialogue 3 Extending Stay

Unit 3 The Bellboy

Dialogue 1 Showing a Guest to the Floor

Dialogue 2 Introducing the Room Facilities

Dialogue 3 Running Errands for the Guest

Unit4 The Cashier

Dialogue 1 Exchanging Money

Dialogue 2 Checking Out

Dialogue 3 Paying with Credit Cards

Unit 5 At the Business Center

Dialogue 1 Mail Service

Dialogue 2 Internet Service

Dialogue 3 Sending a Fax

Unit 6 Changing the Room

Dialogue 1 Changing the Room

Dialogue 2 It's Too Noisy

Dialogue 3 A Room with A King-size BedPart Two The Housekeeping Department

Unit 1 Making up the Room

Dialogue 1 Could You Do Our Room First Next Time

Dialogue 2 What Time to Clean Your Room

Dialogue 3 Turn-down Service

Unit 2 Laundry Service

Dialogue 1 Introducing Laundry Service

Dialogue 2 Express Laundry ServiceDialogue 3 In the Laundry

Unit 3 Wake-up Call Service & Special Service

Dialogue 1 Wake-up Call Service

Dialogue 2 Baby-sitting Service

Dialogue 3 Preparing for a Birthday Party

Unit 4 Miscellaneous Service

Dialogue 1 Maintenance Service

Dialogue 2 Complaints

Dialogue 3 The Lost Diamond EarringsPart Three Food and Beverage Department

Unit 1 Chinese Restaurant

Dialogue 1 Reserving a Table

Dia|ogue 2 At a Chinese Restaurant

Dialogue 3 Chinese Cuisine

Unit 2 Western Restaurant

Dialogue 1 At a Western Restaurant

Dialogue 2 Dining a la Carte

Dialogue 3 Wine Sales Unit 3 Coffee Shop Dialogue 1 American-Style Breakfast Dialogue 2 A Light Lunch Dialogue 3 Afternoon Tea Unit 4 Dealing with Complaints Dialogue 1 Spilt Drinks Dialogue 2 Tough Steak Dialogue 3 Slow ServicePart Four Shopping and ...

Dialogue 2 Head Massage

Dialogue 3 SaunaAppendix Key to Exercises参考书目