酒店英语900句

Lesson 1 Inquiring Informati on

　询问

Lesson 2 Making A Reservation

　预订

Lesson 3 Reception

　接待

Lesson 4 Handling Guests’Complaints

　处理投诉

Lesson 5 The Cashier

　收银员

Lesson 6 Telephone Calls

　电话

Lesson 7 The Housekeeping

　客房

Lesson 8 Wake—up Call Service

　唤醒服务

Lesson 9 Maintenance

　维修

Lesson 10 Laundry Service

　洗衣服务

Lesson 11 Food And Beverage

　餐饮

Lesson 12 Bar Service

　酒吧服务

Lesson 13 Security Service

　保安服务

Lesson 14 Health And Recreation

　康乐

Lesson 15 Beauty And Hair—dressing

　美容与美发

Lesson 16 Secretarial Staff

　秘书人员

Lesson 17 Shopping

　购物

Appendix 1 Everyday Vocabulary

　附录1 酒店英语常用词汇

Appendix 2 Name Of Hotel's Departments

　附录2 酒店部门名称

Appendix 3 Occupation And Position

　附录3 职位

Appendix 4 Di shware

　附录4 餐具

Appendix 5 Menu

　附录5 菜肴

Appendix 6 Nameplate and Public Notice in Hotels

　附录6 酒店标示牌及告示常用语

Appendix 7 Commonly Used Expressions in Beauty Parlors

　附录7 美容中心常用词汇

References 参考资料