| 作 者： | 尚宏 |
| 出版社： | 河南科学技术出版社 |
| 丛编项： | |
| 版权说明： | 本书为出版图书，暂不支持在线阅读，请支持正版图书 |
| 标 签： | 暂缺 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Chapter Ⅰ A Bnef Introduction to the Hotel Industry
Unit 1 Brief Introduction to Hotels and Hotel Groups
Unit 2 Guide to Hotel English
Chapter Ⅱ Front Office
Unit 1 Reservotion
Unit 2 Reccption
Unit 3 Bell Service
Unit 4 Telephone Operator
Unit 5 Information Desk
Unit 6 Money Exchanging
Unit 7 Checking out
Chapter Ⅲ Housekeeping
Unit 1 Guiding Guests to Their Rooms
Unit 2 Cleaning the Room
Unit 3 Room Service
Unit 4 Maintenance
Unit 5 Laundry Service
Unit 6 Money Exchanging
Unit 7 Checking out
Chapter Ⅳ Food and Beverage
Chapter Ⅴ The Business Center
Chapter Ⅵ Other Services
Chapter Ⅶ Complaints
Appendix
