酒店实用英语

Unit 1 An Overview of the Hotel Industry

　Part I Readings

　Text A Intensive Reading: The Development of Hotel Industry

　Text B Extensive Reading: The Role and Organizational Structure of a Hotel

　Part Hotel Links

　Reservation Applicatioll Form酒店预订单

　Part Dialogues

　Dialogue l : Location and Direction

　Dialogue 2: Showing die Way

　Part IV Exercises

Unit 2 Front Office Operations

　Part I Readings

　Text A Intensive Reading: Front Office Systems and Guest Cycles

　Text B Extensive Reading: Reservationist and Receptionist

　Part II Hotel Links

　Registration Forms住宿登记单

　Part III Dialogues

　Dialogue l : Check-in Service

　Dialogue 2:Check-out Service

　Part IV Exercises

Unit 3 Housekeeping Department

　Part I Readings

　Text A Intensive Reading: Housekeeping Departement

　Text B Extensive Reading: Housekeeping Services

　Part II Hotel Links

　Laundry Request Form 洗衣单

　Pan III Dialogues

　Dialogue l : A Call Reservation for Four Single Rooms with Bath

　Dialogue 2: Would you please buy a map for me?

　Pan IV Exercises

Unit 4 F&B Department

　Part I Readings

　Text A Intensive Reading: Restaurant Public Relationship

　Text B Extensive Reading: The Easiest Way to Cut Your Food Cost 10%

　Part II Hotel Links

　Menu 菜单

　Part III Dialogues

　Dialogue l: Greeting and Seating

　Dialogue 2: When the Restaurant Is Full

　Part IV Exercises

Unit 5 At Bar

　Part I Readings

　Text A Intensive Reading: Bartending Basics

　Text B Extensive Reading: Bar Entertainment--Profits and Problems

　Part II Hotel Links

　Electronic Mall Poficy电子邮件使用规定

　Part III Dialogues

　Dialogue I : Birthday Party

　Dialogue 2: In TaiBal Pavilion

　Part IV Exercises

Unit 6 At Convention Center

　Part I Readings

　Text A Intensive Reading:An Introduction to the Convention Center

　Text B Extensive Reading: Security Management in the Convention Center

　Part II Hotel Links

　Conferences and Banquets会议与宴会价目单

　Part III Dialogues

　Dialogue l : Room Service

　Dialogue 2: Special Instructions

　Part IV Exercises

Unit 7 Clubhouse Services

　Part I Readings

　Text A Intensive Reading: China's Golf Development

　Text B Extensive Reading: Gambfing in Macau

　Part II Hotel Links

　Request for Information俱乐部信息表

　Part III Dialogues

　Dialogue l : In the Swimming Pool

　Dialogue 2: I'm Losing Weight

　Part lV Exercises

Unit 8 The Hotel Administration

　Part I Readings

　Text A Intensive Reading: Hotel Human Resources

　Text B Extensive Reading: Responsibilities of the Staff

　Part II Hotel Links

　CURRICULUM VITAE履历表

　Part III Dialogues

　Dialogue l: Intetwiew

　Dialogue2: Thauk the Staff”

　PartⅣExercises

Unit 9 Kitchen Management

　Part I Readings”

　TextA Intensive Reading: The Chef's Ladder

　TextB Extensive Reading: The Art of Chinese Food and Dfink

　Part II Hotel Links

　Rccipc菜谱

　Part III Dialogues

　Dialogue 1:Beancurd with Minced Meat in Chilli Sauce

　Dialogue 2: Does Cooking Destroy Vitamins

　PartⅣExercises

Unit 10 Hotel Marketing

　PartI Readings

　TextA Intensive Reading: MarketingiⅡHotel Business

　Text B Extensive Reading: How Does a Hotel Keep Good Public Image

　PartII Hotel Links

　Reply to Letters of Complaint回复投诉信

　Part III Dialogues¨

　Dialogue l: Please Recommend Our Hotel to the Guests

　Dialogue2:Everybedy Helps to Build the Good Image of the Hotel

　Part Ⅳ Exercises

Appendix Useful Expressions.n the Hotel

　1．酒店的各类人员Sta凰in山eHo嘲

　2．客房物品Items in Hotel Rooms

　3．客房类型RoomTypes

　4．酒店提供的各种服务Services O船rcd

　5．厨房用品硒tcben Ilems

　6．餐厅用品Restaurant Items

　7．酒吧用品B盯Itcms

　8．酒店的场所Hotel Complex

　9．运动健身项目Sports

参考文献