民航商务英语

Module 1 Ticket Service

Task 1 Telephone Inquiry

Task 2 Telephone Reservation

Task 3 Purchasing the Ticket

Task 4 Change of Ticket and Endorsement

Task 5 Ticket Endorsement

Task 6 Ticket Refund

Module 2 Check-in Service

Task 1 Check-in Procedure

Task 2 Baggage Check-in

Task 3 Check-in for Special Passengers

Module 3 Security Check

Task 1 Managing the Crowds & Checking the Pass

Task 2 Checldng the Body

Task 5 Checldng Carry-on Baggage

Module 4 Associated Examinations

Task 1 The Customs at the Airport

Task 2 At the Airport Quarantine Inspection of China Sector and at the Frontier Inspection

Module 5 At the Departure Area

Task 1 Inquiring Service at the Departure Area

Task 2 Check-in Oversized Baggage at the Gate

Task 3 Boarding

Task 4 Special Circumstances

Module 6 Arrival Passengers' Formalities

Task 1 Domestic Passengers

Task 2 International Passengers

Module 7 Flight Irregularities

Task 1 Flight Delays

Task 2 Flight Cancellation

Task 3 Overbooking

Module 8 Other Services

Task 1 Lost and Found

Task 2 Inquiry Service at the Information Desk

Module 9 Shopping arnd Entertaining at the Airport

Task 1 Shopping at the Airport

Task 2 Entertaining at the Airport

Glossary

Key to Exercises

References