| 作 者： | 杨昆 |
| 出版社： | 清华大学出版社 |
| 丛编项： | 全国职业教育旅游服务与管理专业系列规划教材 |
| 版权说明： | 本书为公共版权或经版权方授权，请支持正版图书 |
| 标 签： | 高职高专 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Unit One Hotel Basics
Situational Conversations
Conversation 1 The Sense of Service
Conversation 2 Choosing Your Hotel
Summary of the Useful Expressions
Classroom Activities
Reading
“Green” Hotels and “Green” Hotels Association
Exercises
Unit Two Room Reservation
Situational Conversations
Conversation 1 Making a Reservation
Conversation 2 Desired Room Being Fully Booked
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Reservationists
Exercises
Unit Three Bell Service
Situational Conversations
Conversation 1 Showing the Guests to Their Rooms
Conversation 2 Depositing Some Valuable Items
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Doormen and Bellboys
Exercises
Unit Four Reception
Situational Conversations
Conversation 1 Checking in Guest with a Reservation
Conversation 2 Helping a Walkin Guest
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Receptionists and Reservation Clerks
Exercises
Unit Five Switchboard
Situational Conversations
Conversation 1 Receiving a Phone Call
Conversation 2 Explaining the Way to Make Phone Calls
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Switchboard Operators
Exercises
Unit Six Information Service
Situational Conversations
Conversation 1 Asking the Way
Conversation 2 City Tour
Conversation 3 Leaving a Message
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Hotel Desk Clerks
Exercises
Unit Seven Foreign Exchange and Cashiers
Situational Conversations
Conversation 1 Exchanging Money
Conversation 2 Changing Coins
Conversation 3 Checking Out
Summary of the Useful Expressions
Classroom Activities
Reading
What Does a Cashier Pay Attention to?
Exercises
Unit Eight Housekeeping (Ⅰ)
Situational Conversations
Conversation 1 Cleaning the Room
Conversation 2 Turndown Service
Summary of the Useful Expressions
Classroom Activities
Reading
Housekeeping Department
Exercises
Unit Nine Housekeeping (Ⅱ)
Situational Conversations
Conversation 1 Laundry
Conversation 2 Room Service
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Room Attendants
Exercises
Unit Ten Maintenance and Safety
Situational Conversations
Conversation 1 My Key Card Doesnt Work
Conversation 2 I Cant Stay Here Any Longer
Summary of the Useful Expressions
Classroom Activities
Reading
Hotel Safety Regulations Abroad
Exercises
Unit Eleven Restaurant Service
Situational Conversations
Conversation 1 Receiving Guests
Conversation 2 Taking Orders and Giving Advice
Summary of the Useful Expressions
Classroom Activities
Reading
The Duties of Waiters and Waitress
Exercises
Unit Twelve Bar Service
Situational Conversations
Conversation 1 On Duty
Conversation 2 Serving the Guest
Summary of the Useful Expressions
Classroom Activities
Reading
What Does It Take to Become a Good Bartender?
Exercises
Unit Thirteen Business Service
Situational Conversations
Conversation 1 Booking Air Tickets
Conversation 2 Copying and Typing
Summary of the Useful Expressions
Classroom Activities
Reading
Welcome to Business Services
Exercises
Unit Fourteen Shopping Arcade
Situational Conversations
Conversation 1 Choosing a Pearl Necklace
Conversation 2 At the Arts and Crafts Counter
Summary of the Useful Expressions
Classroom Activities
Reading
Main Duties of Shop Assistants
Exercises
Unit Fifteen Recreation and Fitness
Situational Conversations
Conversation 1 In the Night Club
Conversation 2 In the Fitness Center
Summary of the Useful Expressions
Classroom Activities
Reading
Job of the Fitness Worker
Exercises
Unit Sixteen Meeting Service
Situational Conversations
Conversation 1 Arranging a Conference
Conversation 2 Booking Facilities and Personnel 1
Summary of the Useful Expressions
Classroom Activities
Reading
How to Choose the Right Conference Call Service 5
Exercises
Appendix Terminology of Hotel Service
Reference
