| 作 者： | 韩鹏 |
| 出版社： | 天津大学出版社 |
| 丛编项： | |
| 版权说明： | 本书为公共版权或经版权方授权，请支持正版图书 |
| 标 签： | 餐饮旅游业英语 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Part 1 English for Hospitality
Workshop One English for Front Office
Lesson 1 Room Reservation
Lesson 2 Excuse Me, Did You Say a Single Room?
Lesson 3 The Bellman ( I )
Lesson 4 Calling a Taxi for the Guest
Lesson 5 The Bellman ( II )
Lesson 6 The Bellman (III)
Lesson 7 Checking in ( I )
Lesson 8 How Will You Be Paying?
Lesson 9 Checking in ( II )
Lesson 10 Checking in a Tour Group
Lesson 11 Checking out
Lesson 12 How Would You Like to Pay?
Lesson 13 Foreign Currency Exchange
Lesson 14 I'd Like to Change...
Lesson 15 The General Switch Board
Lesson 16 Operator
Lesson 17 Business Center
Lesson 18 How to Serve the Guests in the Business Center?
Lesson 19 Dealing with Complaints
Lesson 20 How to Handle Complaints
……
Part 2 English for Air Service
Part 3 English for Travel and Tourism Service
Part 4 English for MICE Service
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