饭店情境英语

Part One　Front Office　1

Unit One　English for Reservationists　3

Situational Dialog One　A Telephone Call Reservation

Situational Dialog Two　Sorry， Our Hotel Is Full　5

Situational Dialog Three　A Group Reservation　7

Exercises　　8

Unit Two　English for Receptionists (I)　16

Situational Dialog One　A Face-to-Face Reservation　16

Situational Dialog Two　Checking in Guest with Reservation 18

Situational Dialog Three　Checking in Guest without Reservation　19

Situational Dialog Four　Checking in a Group　21

Exercises　　22

Unit Three　English for Receptionists (II)　30

Situational Dialog One　Changing Room　30

Situational Dialog Two　Extending Stay　32

Situational Dialog Three Lost and Found　33

Situational Dialog Four　Can We Keep the Rooms till Three？　 35

Exercises　　36

Unit Four　English for Bellmen　43

Situational Dialog One　Escorting Guest to Room　44

Situational Dialog Two　Ticket Booking　45

Situational Dialog Three　Scenic Spots in Shanghai　47

Exercises　　48

Unit Five　English for Information Clerks　56

Situational Dialog One　How Can I Get to the Place？　 57

Situational Dialog Two　Is Mr. Smith in？　 58

Situational Dialog Three　One-Day Tour Service　59

Situational Dialog Four　Posting Letter for Guest　60

Exercises　 62

Unit Six　English for Cashiers　69

Situational Dialog One　At Foreign Exchange Counter　69

Situational Dialog Two　Checking Out　71

Situational Dialog Three　SOmething Wrong with Bill　72

Exercises　73

Unit Seven　English for Operators　81

Situational Dialog One　May I Speak to ...　81

Situational Dialog Two　My Baggage Is Missing　83

Exercises　　84

Part Two　Housekeeping　93

Unit one

Exercises　116

Unit Three　English for Room Attendants (Ⅲ)　123

Situational Dialog One　Extra Bed　124

Situational Dialog Two　One More Blanket， Please　125

Situational Dialog Three　Room Service　126

Situational Dialog Four　Replenishing Mini-bar　127

Exercises　128

Unit Four　English for Floor Attendants ( I )　136

Situational Dialog One　Escorting Guest to Room　137

Situational Dialog Two　Can You Bring Me Some Tea？　 138

Situational Dialog Three　I Locked Myself Out　140

Situational Dialog Four　Buying Something for Guest　141

Exercises　143

Unit Five　English for Floor Attendants (Ⅱ)　150

Situational Dialog One　Damage Problem　151

Situational Dialog Two　Complaints of Services and Facilities　152

Situational Dialog Three　Souvenir Shop　153

Situational Dialog Four　First Aid　154

Exercises　155

Unit Six　English for Laundry Clerks　163

Situational Dialog One　How to Get Laundry Service　！64

Situational Dialog Two　Express Service　165

Situational Dialog Three　Here Is Your Gold Coin　166

Exercises　167

Part Three　Food and Beverage　177

Unit One　English for Hostesses　179

Situational Dialog One　A Restaurant Reservation　180

Situational Dialog Two　Welcome to Our Restaurant　181

Situational Dialog Three　Sorry， the Restaurant Is Full　183

Exercises　185

Unit Two　English for Waiters (I)　191

Situational Dialog One　Order Taking　192

Situational Dialog Two Chinese Cuisine　194

Situational Dialog Three　Western Food　195

Situational Dialog Four　Foreign Wines　196

Unit Three　English for Waiters (II)　205

Situational Dialog One　Chinese Breakfast　206

Situational Dialog Two　American Breakfast　207

Situational Dialog Three　Room Service　209

Situati

Situational Dialog Three　Chinese Customs　238

Exercises　239

Unit Six　English for Banquet Waiters　247

Situational Dialog One　Chinese Banquet　248

Situational Dialog Two　Banquet Menu　249

Situational Dialog Three　Way of Paying for Drinks　250

Exercises　251

Unit Seven　English for Bartenders　260

Situational Dialog One　A Cocktail　260

Situational Dialog Two　Chinese Wine　262

Exercises　263

APPENDIX 270