| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Part Ⅰ General Information about the Hotel
Unit 1 Information about the Hotel / 1
Unit 2 Information about the Room Type / 5
Unit 3 Information about the Hotel Facilities / 9
Part Ⅱ Front Office Department
Unit 4 Room Reservation / 14
Unit 5 Reception / 23
Unit 6 Check-out / 31
Unit 7 Leaving a Message / 38
Unit 8 Luggage Service / 43
Unit 9 Exchanging Foreign Currencies / 50
Unit 10 Information / 55
Part Ⅲ Housekeeping Department
Unit 11 Welcoming and Guiding the Guests / 62
Unit 12 Cleaning the Room / 71
Unit 13 Asking for an Extra Bed / 80
Unit 14 Turn-down Service / 86
Unit 15 Laundry Service / 93
Unit 16 Wake-up Call Service / 103
Unit 17 Maintenance Service / 111
Part IV Food and Beverage Department
Unit 18 Table Reservation / 122
Unit 19 Seating Guests / 128
Unit 20 Taking Orders / 133
Unit 21 Serving Dishes / 139
Unit 22 Paying the Bill / 145
Unit 23 Room Service / 152
Unit 24 Bar Service / 157
Part V Other Services
Unit 25 Complaint / 162
Unit 26 Business Centre / 167
Unit 27 Shopping Centre / 170
Unit 28 Recreation Centre / 176
Script of Listening Comprehension / 184
Reference / 207
