酒店英语辅导用书

Unit One Hotel Reservations

Part One Text A Choosing a Good Hotel

Part Two Speaking Out

Part Three Listening In

Part Four Text B The World's Ten Largest Hotel Groups

Part Five Writing Business Letter

Unit Two Cheek-in

Part One Text A Things to Do When You Arrive Too Early for Check-in

Part Two Speaking Out

Part Three Listening In

Part Four Text B IHG Reduces Environmental Impact

Part Five Writing E-mail

Unit Three Hotel Housekeeping

Part One Text A Can I Have the Barbie Suite?

Part Two Speaking Out

Part Three Listening In

Part Four Text B Wyndham Hotel Group Expands Luxury Offering in China

Part Five Writing Memorandum

Unit Four Dining at Hotels

Part One Text A Healthier Food at Hotels

Part Two Speaking Out

Part Three Listening In

Part Four Text B Making a Hotel a Home

Part Five Writing Note

Unit Five Public Facilities at Hotels

Part One Text A Hotels Offer Boot-Camp Exercise for Guests

Part Two Speaking Out

Part Three Listening In

Part Four Text B Hilton Hotels Corporation

Part Five Writing Notice

Unit Six Hotel Bars

Part One Text A Hotels Open Fancy， Profitable Rooftop Bars

Part Two Speaking Out

Part Three Listening In

Part Four Text B Hotels Test OfferingMeeting Rooms That

Can Serve as Offices

Part Five Writing Fax

Unit Seven Hotel Complaints

Part One Text A How to Deal with Hotel Guests' Complaints

Part Two Speaking Out

Part Three Listening In

Part Four Text B How to Complain at a Hotel

Part Five Writing Complaint Letter

Unit Eight Cheek-out

Part One Text A University Opens a 150-Room Hotel as Student Training Lab

Part Two Speaking Out

Part Three Listening In

Part Four Text B Foreign Hotels Expand Their Reach into China

Part Five Writing Help Wanted