跨文化商务沟通

跨文化商务沟通
作 者: 王春阳
出版社: 大连理工大学出版社
丛编项: 高等院校规划教材
版权说明: 本书为公共版权或经版权方授权,请支持正版图书
标 签: 英语与其他外语
ISBN 出版时间 包装 开本 页数 字数
未知 暂无 暂无 未知 0 暂无

作者简介

暂缺《跨文化商务沟通》作者简介

内容简介

随着经济全球化的加速发展,国际商务交流与合作已经全方位展开。国际贸易和国际生产活动不仅跨越国界,往往也跨越文化,使跨国生产与贸易成为一种跨文化的沟通。文化的差异也就难免给国际商务合作造成摩擦和障碍。这种摩擦和障碍也是多方面的。经济全球化越是深入发展,文化上的摩擦与障碍这一问题就越突出。消除这些摩擦和障碍,提高跨文化沟通的有效性也就越来越重要,甚至成了决定国际商务活动成功与否的关键因素。比如,随着越来越多的跨国企业、合资企业的建立,人力资源的来源日益呈现出国际化的趋势。来自不同国家、不同民族的员工具有不同的文化背景,他们的价值观、行为准则、思维方式、态度等具有相当大的差异。这种文化差异很可能引起行为上的冲突。企业的管理人员能否在跨文化管理过程中有效解决文化冲突,减少文化差异造成的消极作用,对跨文化团队的建设和企业国际竞争力的提高意义重大。中国加入WT0后,文化差异也是中国企业走出国门,外资企业进入中国市场所面临的最大挑战。因此,为消除文化差异造成的障碍,迎接文化多元化的挑战,必须进行有效的跨文化商务沟通及跨文化商务管理方面的教育和培训。

图书目录

Chapter 1 Cultural Differences and Intercultural Communication

Globalization and Intercultural Business Communication

Understanding Culture

Characteristics of Culture

The Things Culture Does

Dimensions of Culture

Concepts about Cultural Differences and Intercultural Communication

Communication

Principles of Communication

The Relationship of Communication and Culture

Communication Barriers and Cultural Iceberg

Potential Problems in Intercultural Communication

Communication Competence

Chapter 2 Universal Systems

Economic Systems

Political Systems

Educational Systems

Marriage, Family and Kinship Systems

Social Hierarchies and Interaction

Chapter 3 Cultural Values and Business Cultures

Cultural Values

Attitudes

Belief and Religion

Attribution, Perception and Communication

Diverse Cultural Patterns

Chapter 4 Cultural Shock

Cultural Shock

Short Visit Culture Shock

The Most Common Stages of Cultural Shock

Alleviating Cultural Shock (For Person)

Alleviating Cultural Shock (For Company)

Chapter 5 Verbal Communication

The Relationship between Language and Culture

Thought

Language Diversity

Vocabulary Equivalence

Translation Problems

Host Language

High-Context and Low-Context Language

Linear and Nonlinear Language

Parables and Proverbs

Slang and Other Informal Language

Conversation Taboos

Chapter 6 Nonverbal Communication

The Importance of Nonverbal Communication

The Relationship Between Verbal and Nonverbal Communication

Paralanguage/ Metacommunication

Facial Expression

Eye Contact (Oculesics)

Gestures

Posture and Stance

Proxemics

Haptics

Chromatics

Chronemics

Oifactics

Silence

Chapter 7 Written Communication Patterns

International English

Guidelines for Written Communication

Writing Skills

Writing Tone and Style

Parts of Business Letters

Letter Formats

R6sum6 and Job-Search Information

Facsimiles(Faxes)

Electronic Mail(E-Mail)

Chapter 8 Global Etiquette,Business and Social Customs

Making Appointments,Greeting,Invitation Customs

Business Card Exchange Customs

Gift Giving Customs

Bribery

Appearance and Dress

Verbal Expression Customs

Electronic Communication Etiquette

CIffice Customs

Holiday Greetings and Customs

Air Travel Etiquette

Dining and Tipping Practices

Humor,Superstitions and Taboos

Chapter 9 International Negotiation Process and Strategies

Cross-Cultural Negotiation ConsideratiOns

Variables Affecting Intercultural Negotiations

Intercultural Negotiation Models

Defining the Process

Strategies

Intercultural Negotiation Guidelines

Stereotypes that Affect Intercultural Negotiations

Chapter 10 Intercultural Management

Corporate Culture

Corporate Culture and Intercultural Communication

The Multinational Corporation:Communication and Management

Implications of Cultural Aspects of Business Structures for Communication

The Multinational Business Context

Cultural Conflicts in the Workforee

Conflict Managing

The Cross-Cultural Tcam

Chapter 11 Marketing Across Cultures

What is Marketing Across Cultures28S

Marketing and Communication Breakdown

The Cultural Environment

The Global Consumers

Product’S Adaptation and Culture

Language,Design and Brand Name

Advertising

Basic Steps To Global Marketing

International Website Marketing

Chapter 12Intercultural Business Behavior

United States of America

Japan

Germany

South Korea

Russia

United Kingdom

France

Australia

Saudi Arabia

References