银行英语

第一部分　存取款业务

Part Ⅰ　Deposit and Withdrawal Service

第一单元　开立活期账户

Opening a Current Account

第二单元　开立定期存款账户

Opening a Time Deposit Account

第三单元　存款及定期提前支取

Making Deposit and Early Withdrawal

第四单元　活期存款转定期存款二例

Two Examples of Transferring from Savings Accountto Time DepositAccount

第五单元　关户及密码挂失

Closing an Account and Reporting Loss of the PIN Number

第六单元　存单挂失及取款透支

Reporting Loss of the Deposit Certificate and Overdrawing

第七单元　借记卡挂失二例

Two Examples of Loss Report of Debit Cards

第八单元　指导使用自助提款机

HOW to Use the ATM

第九单元　指导在自助存款机存款

How to Use the Cash Deposit Machine(CDM)

补充单词

Exercise

第二部分　外币兑换

Part Ⅱ　Foreign Currency Exchange

第一单元　外币兑换一般手续

General Procedures for Foreign Currency Exchange

第二单元　保管兑换水单

Keeping the Exchange Memo

第三单元　收取手续费规定

The Charge Standard for Foreign Currency Exchange

第四单元　非居民兑换外币

Non-Residents Purchasing Foreign Currency

第五单元　外币兑换二例

Two Examples of Foreign Currency Exchange

第六单元　解释为何没收假钞

Explanations about Confiscating CounterfeitNote

第七单元　介绍假币的一般特征和设收假币的手续

General Features of Counterfeit Notes and Confiscation Procedures

补充单词

Exercise

第三部分　旅行支票

Part Ⅲ　Traveler’s Cheques

第一单元　咨询旅行支票托收

Inquiring about Traveler’s Cheques Collection

第二单元　复签、贴息及买卖差价

Countersignature，Discount and Cash Withdrawal Charge

第三单元　当面复签及不可代兑旅支

Countersigning in the Presence of the Bank Clerk and Cashing in Person

第四单元　旅支授权及保管水单

Authorization and Exchange Memo

第五单元　旅支复签及现钞面额

Countersigning and Asking for Various Banknote Denominations

第六单元　旅行支票丢失处理

Solutions to Lost or Stolen Traveler’s Cheques

第七单元　旅行支票不得代签及背书转让

Countersigning Your Own Traveler’s Cheques

补充单词

Exercise

第四部分　汇款业务

Part Ⅳ　Remittance

第一单元　咨询海外汇款

Checking Inward Remittance

第二单元　汇款手续费与定期自动转存

Remittance Commission and Making a Time Deposit

第三单元　汇入查询二例

Two Examples of Checking Inward Remittance

第四单元　解释汇款名称不符的问题

Dealing with Non-Compliance of Account Name andNumber

笫五单元　合格汇票的兑付与托收

Cashing and Collection of a Bank Draft

第六单元　非居民客户向海外汇款

Outward Remittance by Non-Residents

第七单元　汇出汇款业务操作与填单辅导

Remittance Operation and Guiding Customers with Application

第五部分　信用卡业务

Part Ⅴ　Credit Card

第一单元　申请中银长城国际卡

Applying for a BOC Great Wall International Card

第二单元　办理中银信用卡

Applying for a BOC Credit Card

第三单元　申请长城人民币信用卡

Applying for a BOC Great Wall Domestic Card

第四单元　信用卡一般取现手续

Procedures for Cash Withdrawal with a Credit Card

第五单元　外卡取现/授权要求

Cash Withdrawal/Authofization Requirements for Foreign Credit Card

第六单元　介绍信用卡的类型功能及费率标准

Introduction to Credit Card——Type，Function and Charge Standards

第七单元　自动取款机故障

When the ATM is NOt Working Properly

第八单元　处理有争议的取现业务

Dealing with Complaints and Misunder-standings

第九单元　ATM机吞卡的处理

When the Card is Stuck in the ATM

第十单元　大堂经理信用卡常识问答

Questions and Answers about Credit Card

Exercise

第六部分　银行保管箱业务

Part Ⅵ　Safe Deposit BOX

第一单元　介绍开办保管箱业务的分支机构

Directing Clients to the Right Bank

第二单元　在中银大厦支行开立保管箱

Opening a Safe Deposit Box at Zhong Yin Desk Sha Sub-Branch

第三单元　开箱及续租

Opening a Box and Extending the Lease

第四单元　挂失及解挂

Reporting Loss and Replacing the Keys

第五单元　退箱

Returningthe Safe Deposit Box

第六单元　全自动保管箱业务手续

Automatic Safe Deposit Box Services in Bank of China

补充单词

Exercise

第七部分　大堂经理咨询服务

Part Ⅶ　Questions and Answers at the Inquiry

第一单元　大堂经理致欢迎词

Making a Welcoming Speech

第二单元　介绍中国银行历史及标识

A Brief History of the Bank of China and Its Logo

第三单元　介绍营业时间和营业网点

Telling Customers about Business Hours and offices

第四单元　银行员工引导客户

Ushering-in

第五单元　叫号机的使用与银行突发事件的

解释和处理

Using Ticket Station and Handling Emergencies

第六单元　接待友好客户并回答相关奥运问题

Receiving Friendly Customers and Answering Questions about Olympic Games

第七单元　接待着急客户

Receiving a Worried Customer

第八单元　为残疾运动员提供特殊服务

Providing Customized Services for Disabled Athletes

补充单词

Exercise

补充阅读资料

Supplementary Reading

第一单元　解释奥运会门票售票办法-1

Explanations about the Olympic Ticketing Policies-1

第二单元　解释奥运会门票售票办法-2

Explanations about the Olympic Ticketing Policies-2

第三单元　奥运英语竞赛

Olympic English Contest

补充单词

Exercise

附录

Appendix

附录一　可兑换外币表

Convertible Foreign Currencies

附录二　国内外主要银行机构表

The Primary Domestic and Foreign Banking Institutions

Keys