| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Part 1 Hospitality Industry ABCs （酒店业须知）
Unit 1Hotel Types
Unit 2What Is Service？
Unit 3Different Guests
Unit 4The Future of Hotels
Part 2The Front Office （前厅）
Unit 1Room Reservations
Unit 2Check In
Unit 3The Bellman
Unit 4The Concierge
Unit 5The Operator
Unit 6The Cashier
Unit 7The Business Center
Part 3Housekeeping （客户服务）
Unit 1Facilities: Enjoying Your Stay
Unit 2The Executive Floors
Unit 3The Chamber Services
Unit 4The Laundry Services
Unit 5Other Services
Part 4Food and Beverage （餐饮）
Unit 1Reservations
Unit 2Receiving Diners
Unit 3At a Chinese Restaurant
Unit 4At a Western Restaurant
Unit 5Breakfast
Unit 6 At the Bar
Unit7At a Banquet
Unit 8Eating Habits
Part 5At the Recreation Center （在康乐中心）
Unit 1At the Gym
Unit2At the Sauna
Unit 3At the Swimming Pool
Unit 4At the Massage Center
Part 6 At the Shopping Arcade （在商场）
Unit 1Buying Souvenirs
Unit 2Buying Silk Products
Unit 3Buying Tea
Unit 4Buying Arts and Crafts
Part 7Conventions （会议）
Unit 1Booking a Meeting
Unit 2Inspecting Convention Site
Unit 3Convention Registration
Unit 4Arranging Catering for the Group
Unit 5Post-conference Tour
Part 8Marketing and Sales （市场营销）
Unit 1Advertising
Unit 2 Negotiating
Unit 3Signing the Contract
Part 9Complaints （投诉）
Unit 1Dealing with Complaints
Unit 2Difficult Customers
Appendix （附录）
Appendix ITapescripts （原文）
Appendix II Keys （参考答案）
Appendix IIIElementary English for Hotel Staff and Management
（饭店管理服务人员必学英语免型）
Appendix IV Useful Words and Expressions for Hotel Services
（酒店常用词汇）
Appendix V Menus of Famous Hangzhou Dishes （杭州著名菜肴）
Appendix VIBibliography （参考书目）
