| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
接待准备工作 Preparing a Reception
了解客人基本情况Gathering Basic Information
拟定接待方案Planning a Reception
报审方案Reporting a Plan
询问预约Asking for an Appointment
预告及办理预支手续Advance Notice＆Advance
为客人预订返程机票或车票Booking Return Tickets for Guests
接待实务 Practice of Reception
访客接待
电话接待Receiving Phone Calls
询问来客身份及目的Asking for the Guest’S Identity and Purpose．
请示意见Asking for Instructions
拒绝来访Declining a Visit
接待访客Receiving a Guest
询问推销内容Inquiring the Content of the Sales
建立合作关系Establishing Cooperative Relationship
向访客介绍同事Introducing Colleagues to the Visitor
介绍公司概况Brief Introduction of Company
进行技术交流Technical Exchanges
送别客户Seeing off Guests
邀请回访Asking for Revisit
外事接待
机场接机Airport Pick—up
相互介绍Introducing Each Other
过海关Passing the Customs
行程安排Travel Arrangements
路上闲聊Chat on the way
办理宾馆入住手续Hotel Check in
客房服务Housekeepin9
陪同领导视察Accompanying with Leaders for Inspection
介绍公司近况Introducing Company Recent Situation
介绍最新产品Introducing New Product
接风宴会讲话Speech on Welcome Banquet
接风宴上0n Welcome Baniluet
送别宴会讲话Speech on Farewell Banquet
送别宴上0n Farewell Banquet
赠送礼物Presenting Gifts
邀请再访Inviting Guests to Come Again
机场告别Farewell at Airport
其他接待实务
陪客户购物Shopping with Clients
陪客户观光Sightseeing with Clients
陪客户用餐Dinner with Clients
陪同客户安检Accompanying with Clients for Security Check
客户投诉Customer Complaint
售后服务After—Sales Service
电话推销Telephone Product Promotion
接待幕后工作Reception Work Behind the Scene
报账Rendering an Account
保存客户资料Keeping Guest Profile
保存接待事务资料Keeping Receiving Affairs Profile．
附录A：接待礼仪集锦
附录B：接待技巧集绵
