酒店实务英语辅导用书

Module 1 Front Office

Part 1 Room Reservation

Part 2 Concierge Service

Part 3 Check in

Part 4 Dealing with Complaints

Part 5 Cashier ServiceModule 2 Housekeeping

Part 1 Showing the Room

Part 2 Cleaning the Room

Part 3 Laundry Service

Part 4 Room Service

Part 5 Personalized Housekeeping Service

Part 6 Dealing with EmergenciesModule 3 Food and Beverage

Part 1 Taking Restaurant Reservations

Part 2 Seating the Guests

Part 3 Taking Orders

Part 4 Services during the Meal

Part 5 Bar ServicesModule 4 Health and Recreation Club

Part 1 Beauty Salon

Part 2 Gym

Part 3 Sauna Bath and Spa

Part 4 Swimming, Golf and KaraokeModule 5 Business Center

Part 1 Secretarial Services

Part 2 Convention ServicesModule 6 Other Services in the Hotel

Part 1 Depositing Luggage

Part 2 Shopping

Key to the Exercises in the Textbook

Key to the Activities