文秘英语实训

Part Ⅰ Spoken English for Secretary

　Chapter One Reception

　Section 1 At the Office

　Section 2 At the Exhibitions & Conventions

　Section 3 At the Airport

　Chapter Two Making & Answering Telephone Calls

　Section 1 Putting through Telephone Calls

　Section 2 Leaving a Message over the Phone

　Section 3 Making the Wrong Telephone Calls

　Chapter Three Business Communication on the Phone

　Section 1 Making Appointments

　Section 2 Making Reservations

　Section 3 Seeking Information

　Chapter Four Conference Arrangement

　Section 1 Before the Conference

　Section 2 During the Conference

　Section 3 Post-Conference

　Chapter Five Management of Business

　Section 1 Something Urgent

　Section 2 Letters Processing

　Section 3 Complaint Settlement

Part Ⅱ Document Writing

　Chapter One Work Documents

　Section 1 Announcement

　Section 2 Meeting Arrangement

　Section 3 Meeting Minutes

　Section 4 MEMOs

　Section 5 Business Trip Arrangement

　Chapter Two Ceremonial Documents

　Section 1 Letters of Thanks

　Section 2 Letters Of Congratulations

　Section 3 Letters of Apologies

　Section 4 Letters of Sympathy

　Chapter Three Social Documents （Ⅰ）

　Section 1 Letters of Inquiry

　Section 2 Letters of Appointment

　Section 3 Letters of Invitation

　Section 4 Proposals

　Section 5 Letters of Complaint

　Chapter Four Social Documents （Ⅱ）

　Section 1 Letters of Introduction

　Section 2 Letters of Recommendation

　Section 3 Letters of Request

　Section 4 Job Application Letters

　Section 5 Letters of Resignation

　Chapter Five Human Resources Documents

　Section 1 Enrollment

　Section 2 Offer

　Section 3 Termination of Employment

　Section 4 Internal Transfer

　Chapter Six Business Documents

　Section 1 Establishing Business Relations

　Section 2 Inquiries, Offers & Counter-offers

　Section 3 Orders & Contracts

　Section 4 Terms of Payment

　Section 5 Insurance & Shipment

Bibliography