| 作 者： | 暂缺 |
| 出版社： | 北京理工大学出版社 |
| 丛编项： | |
| 版权说明： | 本书为出版图书，暂不支持在线阅读，请支持正版图书 |
| 标 签： | 暂缺 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Unit 1 Daily Customer Service in Station
Lesson 1 Inquiring and Directing
Lesson 2 Complaints and Suggestions
Lesson 3 Broadcasting
Unit 2 Ticket Service
Lesson 4 Buying Tickets and Checking Tickets
Lesson 5 Ticket Machine Failure
Lesson 6 Handling Ticket Services in Different Situations
Unit 3 Subway Security
Lesson 7 Security Check
Lesson 8 Security Warnings in the Station
Lesson 9 Security Warnings on the Platform
Unit 4 Customer Service in Special Situations
Lesson 10 Helping the Sick， the Injured and the Disabled
Lesson 11 Lost and Found
Lesson 12 Dealing with Emergency
Lesson 13 Operating in Adverse Weather
Unit 5 Customer Service for Big Events
Lesson 14 Greetings and Inquiring
Lesson 15 The First and Last Train
Lesson 16 Public Service
Lesson 17 The Asian Games
Appendix 1 Words and Phrases 单词和短语
Appendix 2 Subway Broadcasting 地铁广播
Appendix 3 Security Warnings 安全警示
Appendix 4 Main Scenic Spots in Hangzhou 杭州市主要旅游景点
Appendix 5 Sports Names 体育项目名称
Appendix 6 Keys 参考答案
Appendix 7 References 参考文献
