实用商务英语口语

Unit 1 Using the Telephone

Focus

Warming Up

Part 1 Telephone inquiries

Part 2 Leaving a message on the phone

Oral Practice

Cultural References

Unit 2 Travelling on Business

Focus

Warming Up

Part 1 Making flight reservations

Part 2 Making room reservations

Part 3 Checking in at an international airport

Part 4 Going through the customs

Oral Practice

Cultural References

Unit 3 Airport Pick-up

Focus

Warming Up

Part 1 Meeting at the airport

Part 2 Driving to the hotel

Oral Practice

Cultural References

Unit 4 Staying at a Hotel

Focus

Warming Up

Part 1 Checking in

Part 2 Checking out

Part 3 Laundry service

Part 4 Room service

Oral Practice

Cultural References

Unit 5 Entertaining Visitors

Focus

Warming Up

Part 1 Extending a dinner invitation

Part 2 At the dinner party

Oral Practice

Cultural References

Unit 6 Making an Appointment

Focus

Warming Up

Part 1 Making an appointment

Part 2 Postponing an appointment

Oral Practice

Cultural References

Unit 7 Receiving Visitors

Focus

Warming Up

Part 1 Receiving a visitor with an appointment

Part 2 Receiving a visitor without an appointment

Part 3 Hosting a client at the office Oral Practice

Cultural References

Unit 8 Showing Visitors around the Company

Focus

Warming Up

Part 1 Showing visitors around the company

Part 2 Talking about the company

Part 3 Talking about products

Oral Practice

Cultural References

Unit 9 Attending a Commodity Fair

Focus

Warming Up

Part 1 Booking a booth

Part 2 Introducing your company and products

Part 3 Promoting sales

Oral Practice

Cultural References

Unit 10 Enquiries and Offers

Focus

Warming Up

Part 1 A specific enquiry

Part 2 Making a quotation

Part 3 Making an offer

Oral Practice

Cultural References

Unit 11 Negotiating Prices

Focus

Warming Up

Part 1 Negotiating prices

Part 2 Making counter-offers

Oral Practice

Cultural References

Unit 12 Terms of Payment

Focus

Warming Up

Part 1 Making payment by T/T

Part 2 Making payment by D/P

Part 3 Making payment by sight L/C

Oral Practice

Cultural References

Unit 13 Shipment

Focus

Warming Up

Part 1 On the time of shipment

Part 2 Asking for transshipment

Oral Practice

Cultural References

Unit 14 Packing

Focus

Warming Up

Part 1 Talking about inner packing and outer packing

Part 2 The customer's suggestions on packaging

Oral Practice

Cultural References

Unit 15 Insurance

Focus

Warming Up

Part 1 Talking about the insurance practice

Part 2 Discussing the insurance clause

Oral Practice

Cultural References

Unit 16 Concluding a Deal

Focus

Warming Up

Part 1 Clarifying the terms and conchtions

Part 2 Going through the details before you sign

Oral Practice

Cultural References

Unit 17 Fulfilling the Contract （1）

Focus

Warming Up

Part 1 Urging the buyer to open an L/C

Part 2 Checking the L/C with the terms of contract

Part 3 Asking for amendment to the L/C

Oral Practice

Cultural References

Unit 18 Fulfilling the Contract （2）

Focus

Warming Up

Part 1 Getting ready for shipment

Part 2 Sending the shipping advice

Part 3 Preparing the shipping documents

Oral Practice

Cultural References

Unit 19 Fulfilling the Contract （3）

Focus

Warming Up

Part 1 Wrong interpretation of the convention

Part 2 Delayed shipment

Oral Practice

Cultural References

Unit 20 Claims and Settlements （1）

Focus

Warming Up

Part 1 Complaining about products

Part 2 Filing a claim on inferior quality

Oral Practice

Cultural References

Unit 21 Claims and Settlements （2）

Focus

Warming Up

Part 1 Filing a claim for damages

Part 2 Filing a claim on non-delivery

Oral Practice

Cultural References

Unit 22 Agency

Focus

Warming Up

Part 1 Requesting for sole agency

Part 2 Signing a sole agency agreement

Oral Practice

Cultural References

附录A 独家代理协议Exclusive Agency Agreement

附录B 外贸常见合同Sales Contract

附录C 跟单信用证统一惯例（UCP600）

附录D 口译练习参考答案

参考文献