零售业英语

PARTA接待基本会话BasicUsage

1.招呼用语/2

MayIhelpyou?

2.听不懂时的应付之道/5

Pardonme?

PARTB迎客须知ProperTreatment

1.询问及回答顾客的意愿/12

Wouldyouliketotryiton?

2.要求顾客/16

Wouldyoupleasetakeyourshoesoffin

thefittingroom?

3.请的用法/19

Please.

4.向顾客推荐/22

ShallItakeyourmeasurements，sir?

5.如何拒绝顾客/25

I'msorrywedon'tacceptcreditcards.

6.展示商品/29

Pleasehavealook.

7.交易/31

Howmuchisitaltogether?

PARTC推销用语SuggestionsaboutSale

1.询问顾客预算、喜好/36

Howmuchwouldyouliketopay?

2.建议顾客颜色、式样/40

ThatcolorsureIooksgoodonyou.

3.建议顾客尺寸大小/43

Ithinkit-salittletoosmallforyou.。

4.说明流行款式/48

Thisispopularnow.

5.说明尺寸单位及限制/51

WeusethecentimeterinChina.

6.说明材质/55

It’smadeof100％cotton.

7.说明耐久性/58

Whichwearsbetter7

8.说明洗涤方法/61

Howdoyoupreventdiscoloration?

9.说明存货/64

Thisisthelargestonewehaveinstockrightnow.

10.说明是非卖品/69

It’snotforsale.

11.说明订购事宜及所需时间/72

Shal1weordersomemore?

12.说明书及保证/76

WehaveamanualwritteninEnglish.

13.运送须知(费用、日期等)/79

Wouldyouliketohaveitdelivered?

14.包装说明/84

ShallIgift.wrapit?

15.请求汇兑/87

WouldyoumindchangingyourmoneyintoRMB?

16.定金及余款的说明/91

Wehaveacash.on—deliverysystem.

17.大拍卖时/93

Theyareallonsale.

1.拒绝减价、小费/98

Wecan’tgiveyouanydiscount.

19.说明折扣限度/100

OurbestOfferis1O％off.

20.餐饮会话/103

MayItakeyourorder?

PARTD说明场所位置WheretheSituationis

1.层数及建筑物/110

It’Sonthe3rdfloor.

2.同楼的其他售货处/114

WherecanIfindstereos?

3.洗手间方向/119

Where'sthelavatory?

4.电梯内/122

Whatfloor,sir?

PARTE说明营业时间BusinessTime

1.平常的营业时间/128

Weopenfrom10：00to6：00.

2.不同的营业时间/132

Ourrestaurantsareopentill8：00.

3.旺季的营业日/135

We’reopeneverydayduringtheyear-endgiftseason.

4.公休/138

OurregularholidayisThursday.

PARTF进一步的沟通FurtherCommunication

1.总机的电话应答/144

Holdtheline，please.

2.柜台的电话应答/148

Heisoutatthemoment.

3.其他电话应对/151

Hello.Wouldyoumindspeakingmoreslowly?

4.退货、退钱、换货的询问/158

Doyouhavethereceipt?

5.修理的询问/163

It’Scoveredbywarranty.

6.广播失物及小孩走失等/168

Whatdoesshelooklike?

7.免税品的处理/173

MayIseeyourpassport，please?

PARTG各式专柜会话Var。iousDepartments

1.鞋类专柜/182

WhatdoesEordoubleEmean?

2.服装专柜/186

lthinktheyarealittletight.

3.领带专柜/191

Canyouselectoneformethatgoeswellwiththissuit?

4.宝石专柜/194

Isitgenuinepearl?

5.西式瓷器专柜/200

It’Snotmadeinthatpattern.

6.日式瓷器专柜/205

Howaboutcoastersorvases?

7.洋娃娃专柜/21O

Myfriendwantstobuyadollwhoseheadismadeofporcelain.

8.玩具专柜/214

Thisisbattery—powered.

9.礼品专柜/218

HowaboutsomethinglikeaKimono?

10.汇兑地点/221

Howcometherateishigher?

附录Appendix

百货日用品一览表/226

Commodities

商店用语/236

CommerciaIterms