商务英语

Unit 1 Meeting a Trade Delegation

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Effective Strategies for InternationalNegotiato (Ⅰ)

Part Ⅲ Case Study

Status Inquiries

Part Ⅳ Additional Reading

Effective Strategies forInternational Negotiato (Ⅱ)

Part Ⅴ Culture Salon

Rules of Interaction

Unit 2 Business Dinner

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Chinese Cuisine

Part Ⅲ Case Study

Invitation Cards & Lette

Part Ⅳ Additional Reading

Eating in the USA

Part Ⅴ Culture Salon

Table Manne

Unit 3 Factory Tou and Sightseeing

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Travel Broade Executive Minds

Part Ⅲ Case Study

Short Company Profiles

Part Ⅳ Additional Reading

Welcome to Beijing

Part Ⅴ Culture Salon

Travel Agency

Unit 4 Establishing Business Relatio

Part Ⅰ Listen and Talk

Part Ⅱ Reading

How to Establish Business Relatio

Part Ⅲ Case Study

Lette of Establishing BusinessRelatio

Part Ⅳ Additional Reading

EU-China Relatio

Part Ⅴ Culture Salon

How to Establish and Keep BusinessRelatiohips with the Arabs

Unit 5 Enquiries and Offe

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Cross-cultural Negotiating

Part Ⅲ Case Study

Lette of Enquiries and Offe

Part Ⅳ Additional Reading

Asking Questio

Part Ⅴ Culture Salon

Conceding and Bargaining

Unit 6 Counter Offer

Part Ⅰ Listen and Talk

Part Ⅱ Reading

On Price

Part Ⅲ Case Study

Lette of Counter-offer

Part Ⅳ Additional Reading

Business Customs of the UnitedStates

Part Ⅴ Culture Salon

Counter Offer

Unit 7 Terms of Payment

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Terms of Payment

Part Ⅲ Case Study

Lette of Credit

Part Ⅳ Additional Reading

Bill of Exchange or Draft

Part Ⅴ Culture Salon

Business on the Internet

Unit 8 Business Contracts

Part Ⅰ Listen and Talk

Part Ⅱ Reading

The Business Contract

Part Ⅲ Case Study

Writing a Business Contract

Part Ⅳ Additional Reading

The Export Sales Contract

Part Ⅴ Culture Salon

How to Express Your Thanks

Unit 9 Delivery of Goods

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Shipment

Part Ⅲ Case Study

Shipping Advice

Part Ⅳ Additional Reading

Bill of Lading

Part Ⅴ Culture Salon

History-Containerization

Unit l0 Complaints and Claims

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Complaints and Claims(Ⅰ)

Part Ⅲ Case Study

Lette of Making Complaints andSettlement of Claims

Part Ⅳ Additional Reading

Complaints and Claims(Ⅱ)

Part Ⅴ Culture Salon

What do Business Ethics Bringto J &J

Unit 11 Commodities Fair

Part Ⅰ Listen and Talk

Part Ⅱ Reading

China Yangling Agricultural Hi-techFair

Part Ⅲ Case Study

Meeting Address

Part Ⅳ Additional Reading

Exhibition and Its Classification

Part Ⅳ Culture Salon

Background of China Import and ExportCommodities Fair

Unit 12 Meeting

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Conducting Effective Meetings

Part Ⅲ Case Study

Minutes

Part Ⅳ Additional Reading

The United Natio Conference on Tradeand Development

Part Ⅴ Culture Salon

What Should a Secretary Do forPeople at the Meeting?

Unit 13 Telephone Calls

Part Ⅰ Listen and Talk

Part Ⅱ Reading

Ten Things Never in Your BusinessCalls

Part Ⅲ Case Study

A Telephone Message

Part Ⅳ Additional Reading

Effective Telephone Call

Part Ⅴ Culture Salon

Preparing for a Telephone Call

Unit 14 Jobs and Caree

Part Ⅰ Listen and Talk

Part Ⅱ Reading

When Losing a Job Mea Losing YourIdentity

Part Ⅲ Case Study

Job Application

Part Ⅳ Additional Reading

Career Planning

Part Ⅴ Culture Salon

Presenting Youelf Successfully

References