酒店实务英语

Module 1 Front Office

　Part 1 Room Reservation

　Part 2 Concierge Service

　Part 3 Check in

　Part 4 Dealing with Complaints

　Part 5 Cashier Service

Module 2 Housekeeping

　Part 1 Showing the Room

　Part 2 Cleaning the Room

　Part 3 Laundry Service

　Part 4 Room Service

　Part 5 Personalized Housekeeping Service

　Part 6 Dealing with Emergencies

Module 3 Food and Beverage

　Part 1 Taking Restaurant Reservations

　Part 2 Seating the Guests

　Part 3 Taking Orders

　Part 4 Services during the Meal

　Part 5 Bar Services

Module 4 Health and Recreation Club

　Part 1 Beauty Salon

　Part 2 Gym

　Part 3 Sauna Bath and Spa

　Part 4 Swimming, Golf and Karaoke

Module 5 Business Center

　Part 1 Secretarial Services

　Part 2 Convention Services

Module 6 Other Services in the Hotel

　Part 1 Depositing Luggage

　Part 2 Shopping

Appendices

　附录1 酒店部门及职位

　附录2 酒店前厅常用词汇

　附录3 酒店客房常用词汇

　附录4 常见蔬菜水果中英文名称对照

　附录5 烹饪常用词汇中英对照

　附录6 各类食品材料中英文对照

　附录7 中餐菜名中英对照

　附录8 西餐词汇中英对照

　附录9 常用会议会务词汇

　附录10 展会布置词汇

参考书目