秘书英语

Part 1 Introduction： The Making of a Qualified Secretary

Unit 1 Read to Know

Section A How to Be a Secretary

Practice

Section B How to Be a Successful Secretary

Practice

Unit 2 Practice to Learn，

Section A What Should a Secretary Do in Office

Practice

Section B A Secretarys Day

Practice

Part 2 Greeting and Introduction

Unit 1 Read to Know

Section A Breaking the Ice

Practice

Section B How to Receive Your Customers

Practice

Unit 2 Practice to Learn

Section A Greeting

Section B Introduction

Practice

Part 3 Secretarial English for Telephone Use

Unit 1 Read to Know

Section A Phone Call Etiquette

Practice

Section B How Phonogenic Are You?

Practice

Unit 2 Practice to Learn

Section A Arrangements

Section B Leaving a Message

Practice

Part 4 Reception and Send-off

Unit 1 Read to Know

Section A How to Hire the Best Receptionist for Your Office

Practice

Section B What Makes a Secretary a Good Receptionist

Practice

Unit 2 Practice to Learn

Section A Receiving

Section B Send-off

Practice

Part 5 Communication and Interpersonal Relationship

Unit 1 Read to Know

Section A Body Language in Communication

Practice

Section B Business Dinner

Practice

Unit 2 Practice to Learn

Section A Going to Parties

Section B Sitting at a Dinner

Practice

Part 6 Arranging a Trip

Unit 1 Read to Know.

Section A Details in Making an Itinerary

Practice

Section B Steps to Follow in Making an Itinerary

Practice

Unit 2 Practice to Learn

Section A Booking Tickets

Section B Making Reservations

Practice

Part 7 Arranging a Meeting

Unit 1 Read to Know

Section A Meeting Arrangement and Minutes Taking

Practice

Section B Cross-cultural Negotiation

Practice

Unit 2 Practice to Learn

Section A Minutes of Meeting

Section B Memo

Practice

Part 8 Dealing with Business Letters

Unit 1 Read to Know

Section A Guidelines for Writing a Business Letter

Practice

Section B Key Elements of Business Letter Etiquette

Practice

Unit 2 Practice to Learn

Section A Letter of Thanks and Complaint

Section B Letter of Application and Invitation

Practice

Part 9 Dealing with Documents and Bills

Unit 1 Read to Know

Section A A Master of Paperwork

Practice

Section B Organizing Your Documents and Files

Practice

Unit 2 Practice to Learn

Section A I.O.U. and Promissory

Section B Receipt， Notice and Certificate

Practice

Part 10 Files Management and Office Automation

Unit 1 Read to Know

Section A Introduction to Files Management

Practice

Section B Knowing Office Automation

Practice

Unit 2 Practice to Learn

Section A Six Suggestions for Electronic Filing

Practice

Section B How to Reach GS-7 for an Office Employee

Practice

Appendix Ⅰ Vocabulary

Appendix Ⅱ 200 Sentences Commonly- used in Office

Appendix Ⅲ 100 Sentences Commonly- used in Business Letters and Documents

Key to the Exercises （for reference only）

参考文献