| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Chapter I An Overview of Hospitality Industry
Preamble
Lead-in Activity
Practical Practice
Activities
Chapter II Front Office and Its Sections
Lesson One An Introduction to the Front Office
Lesson Two Room Reservations
Lesson Three Bell Service
Lesson Four Concierge Service
Lesson Five Check in
Lesson Six Telephone Service
Lesson Seven Business Center
Lesson Eight Cashier's Service
Chapter III The Housekeeping Department and Its Sections
Lesson One An Introduction to the Housekeeping Department
Lesson Two Regular Services
Lesson Three Laundry Service
Lesson Four Personalized Housekeeping Service
Lesson Five Dealing with Emergencies
Chapter IV Food and Beverage Department
Lesson One About the Food & Beverage
Lesson Two Taking Restaurant Reservations
Lesson Three Hosting
Lesson Four Taking Orders
Lesson Five Serving Dishes
Lesson Six Bar Service
Lesson Seven Room Service
Lesson Eight Paying the Bill
Chapter V Health and the Recreation Club
Lesson One About the Health & the Recreation Club
Lesson Two Beauty Salon
Lesson Three Gym
Lesson Four Sauna Bath and Spa
Lesson Five Swimming Golf and Karaoke
Chapter VI Other Services in the Hotel
Lesson One Dealing With Complaints
Lesson Two Shopping
附录
