领导与激励

第一章领导比管理更为重要.......................................................................................1第一节管理比较偏重于制度面............................................................................

3第二节领导重视心与心的互通............................................................................

5第三节领导要面对各种差异性............................................................................

8第二章认清领导的两难状态

.....................................................................................14第一节主管的两大毛病......................................................................................16第二节主管要深藏不露............................................................

..................................................................................28第二节日本式的大和文化..................................................................................30第三节中国式的中庸文化.................................................................

.....................................................................................38第一节领导的意义就是动员..............................................................................40第二节领导的基础在于被领导...............................................................

42第三节领导的境界在于无为..............................................................................45第五章领导有三大步骤.............................................................................................50第一节第一步要把组织颠倒过来

......................................................................52第二节第二步要邀请部属参与..........................................................................

54第三节第三步要约法三章..................................................................................57第六章三种领导方式的循环

.....................................................................................63第一节通常都从分配式开始..............................................................................65第二节再由管制式到协调式

..............................................................................67第三节紧急时再回到分配式..............................................................................70第七章领导也需要一些配套.......................................................................

..............................................................................77第二节有效的服务非常要紧..............................................................................79第三节配合公正的综合考评.......................................................................

.....................................................................................99第一节原则不变，方法要变............................................................................101第二节宽容或禁止的界限..................................................................

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113第二节防止“大牌”，挽救“奴才”

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116第三节减少“呆人”，开除“废人”

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118第十一章提升领导到艺术层次

................................................................................124第一节不用权而造势.......................................................................................126第二节机动调整气氛................................................................

.......................................................................................131第十二章重视领导人才的培育................................................................................136第一节领导力并非天生...........................................................

.......................................................................................149第一节士气不振归咎于缺乏激励....................................................................

151第二节不平则鸣会产生反效果

........................................................................153第三节不激励不好，激励也不好....................................................................

156第十四章中国人的激励特性...................................................................................161第一节有本事就来拿

.......................................................................................163第二节拿不到怪自己.......................................................................................165第三节合理的不公平.........................................................

.................................................................187第二节有本事未激励不能人尽其才

.................................................................189第三节反求诸己就是使自己有本事

.................................................................192第十七章本事的内涵...............................................................................................197第一节合理的态度和自主的觉醒..................................................................

199第二节人际的技巧和专业的技能

....................................................................201第三节自我的定位和合作的心态....................................................................

204第十八章激励的两大因素.......................................................................................209第一节认清激励的两大因素

............................................................................211第二节外在的维持因素主要在保健

.................................................................213第三节维持因素与激励因素要互补

.................................................................216第十九章激励的维持因素.......................................................................................221第一节安人是激励的维持因素........................................................................

223第二节员工有四种常见的形态

........................................................................225第三节适当调派工作减少游离........................................................................

228第二十章激励的激励因素.......................................................................................234第一节安人之外需要增强物

............................................................................236第二节合理有利的人事政策............................................................................238第三节事前事后圆满的沟通.........................................................................

249第二节不大张旗鼓和不偷偷摸摸

....................................................................252第三节不偏离目标和不忽略沟通....................................................................

254第二十二章激励的权...............................................................................................260第一节依需要和层级而变

................................................................................262第二节顺时间、因场合而变............................................................................265第三节看反应、视情势而变.....................................................................

...................................................................................285第一节明白自作自受的道理............................................................................287第二节做到合理不公平就好..................................................................

............................................................................292结语.............................................................................................................................298