导游英语情景口语（第二版）

Item 1 Meeting Guests迎接客人

Model 1 Meeting Guests at the Airport接机服务

Model 2 0n the Way to the Hotel至饭店途中

Model 3 AWelcome Speech欢迎词

Model 4 China-a Country with an Ancient Civilization古国话文明

Item 2 Hotel Check-in饭店入住登记

Model 1 Hotel Room Reservation预定客房

Model 2 Checking in入住登记

Model 3 Itinerary Planning行程安排

Mode1 4Process ofHotel Guest Registration基本入住登记程序

Item 3 Housekeeping Service客房服务

Model 1 Escorting the Guest into the Guest Room陪送客人进房

Model 2 Making Up the Room收拾房间

Model 3 About Room Service Order客房用餐服务

Model 4 Hotels Today今日酒店

Item 4 Food＆Beverage Service餐饮服务

Model 1 Reserving a Table预定餐桌

Model 2 Helping to Order Dishes帮助点菜

Model 3 The Payment付款

Model 4 The Chinese Food中国饮食

Item 5 City Sightseeing and Transportation都市观光和交通

Model 1 City Tours都市游

Model 2 Car Rental Service租车服务

Model 3 Xikou of Fenghua奉化溪口

Item 6 The Service of Travel Destinations旅游目的地服务

Model 1 Narrations on Tour沿途讲解

Model 2 At the Ticket Box在售票处

Model 3 Asking the Way问路

Model 4 The Role ofa Tour Guide导游的职责

Item 7 Tour of Gardens园林游览

Model 1 A Trip to the Yu Yuan Garden游览豫园

Model 2 Touring the Summer Palace游览颐和园

Model 3 The Four Elements in a Traditional Garden园林四要素

Model 4 Suzhou Gardens苏州园林

Item 8 Tour of Mountains山、水之旅

Model 1 On Huangshan黄山之旅

Model 2 A Trip in Guilin游览桂林

Model 3 Huangguoshu Waterfalls黄果树瀑布

Model 4 West Lake西湖

Item 9 Tour of Temples中国庙宇

Model 1 Visiting the Jade Buddha Temple游览玉佛寺

Model 2 Daoism道教

Model 3 Visiting the Confucius Temple孔子庙

Model 4 Visiting the Wudang Mountain游览武当山

Item 10 Tours of Historical Sites名胜古迹之旅

Model 1 A Tour ofthe Forbidden City游览紫禁城

Model 2 The Tour ofthe Great Wall长城之旅

Model 3 The Tianyi Pavilion Library天一阁藏书楼

Item 11 Tour of Chinese Characteristic Culture中国特色文化之旅

Model 1 Taijiquan太极拳

Mode1 2 Spring Festival春节

Model 3 Beijing Opera京剧

Model 4 China-Home of Tea茶乡中国

Item 12 Shopping旅游购物

Model 1 Chinese Calligraphy中国书法

Model 2 Antiques and Ancient Furniture古玩家具

Model 3 At the Souvenir Shop在纪念品商店

Model 4 Jade Culture玉器文化

Item 13 Handling Problems＆Emergencies处理问题与紧急情况

Model 1 A Lost Passport遗失护照

Model 2 Calling the First Aid Center打电话到急救中心

Model 3 FirstAid Techniques急救技术

Item 14 Handling Customer Complaints顾客投诉处理服务

Model 1 A Delayed Flight航班延误

Mode1 2 Complaining about the food食品投诉

Model 3 A Tour Guide or a Shopping Guide导游还是导购

Model 4 A Complaint Letter on Holiday Booking旅游度假投诉信

Item 15 Checking Out结账退房服务

Model 1 Paying the Hotel Billin Cash现金付账

Model 2 Paying with Credit Card信用卡付账

Model 3 Paying with a Traveler's Check支票付账

Model 4 Checkout Service Procedures退房结账程序

Item 16 Farewell’China 再见，中国

Appendix 1 Scenic Spots and Historical Sites in China中国各地名胜古迹

Appendix 2 Famous Chinese Historical and Cultural Cities中国历史文化名城

Appendix 3 The National Key Attractions and Scenic Spots国家重点风景名胜区

Appendix 4 A Brief Chinese Chronology中国历史年代简表

Appendix 5 The Ten Different Cooking Styles in China中国十大菜系

References 参考书目