| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Chapter 1 A Brief Introduction of Hotel Industry
Unit 1 The Structure of a Hotel
Unit 2 The Function of Each Position
Unit 3 Basic Knowledge for Staying in a Hotel
Chapter 2 Front Office Services
Unit 1 Room Reservations
Unit 2 Check-in
Unit 3 Bellman
Unit 4 Check-out
Chapter 3 Housekeeping Services
Unit 1 Chamber Service
Unit 2 Laundry Service
Unit 3 Miscellaneous Service
Unit 4 Special Problems
Chapter 4 Food and Beverage Services
Unit 1 Table Reservation
Unit 2 Taking Orders
Unit 3 Serving Dishes
Unit 4 Dealing with Complaints
Chapter 5 Auxiliary Services
Unit 1 Services for Business
Unit 2 Services for Meeting and Exhibition
Unit 3 Services for Sports and Recreation
Unit 4 Services for Tourism
Glossary
