饭店英语

Unit 1 Reservations

　Part I Dialogues

　Part II Reading: Duties ofaReservationist

　Part III Further Reading: A New Way of Hotel Reservation

Unit 2 Reception

　Part I Dialogues

　Part II Reading: How to Be a Qualified Front Desk Staff

　Part III Further Reading: Types of the Front Desk Staff in Hotels

Unit 3 Concierge's Work

　Part I Dialogues

　Part II Reading: Introduction of Concierge's Work

　Part III Further Reading: Cultural Differences

Unit 4 Housekeeping (I)

　Part I Dialogues

　Part II Reading: Duties and Responsibilities of Housekeeping Staff

　Part III Further Reading: Legal Obligations of the Housekeeping Department in America

Unit 5 Housekeeping (II)

　Part I Dialogues

　Part II Reading: Duties of the Housekeeping Department

　Part III Further Reading: Room Service Procedure

Unit 6 Maintenance

　Part I Dialogues

　Part II Reading: Responsibility of the Engineering Department

　Part III Further Reading: Various Calls to the Engineering Department

Unit 7 good & Beverage (I)

　Part I Dialogues

　Part II Reading: Job Categories and Responsibilities in the F&B Service

　Part III Further Reading: Greeting and Seating

Unit 8 Food & Beverage (11)

　Part I Dialogues

　Part II Reading: Possible Restaurant Problems

　Part III Further Reading: Service of Red Wines

Unit 9 Handling Complaints

　Part I Dialogues

　Part II Reading;: Handling Complaints (I)

　Part III Further Reading: Handling Complaints (II)

Unit 10 Sales Department

　Part I Dialogues

　Part II Reading: How Sales Department Functions

　Part III Further Reading: Hospitality Sales Distribution and Promotion

Unit 11 At the Business Center

　Part I Dialogues

　Part II Reading: History of the Business Center

　Part III Further Reading: Electronic Business Center in Coral Gables,Fla., Hotel

Unit 12 At the Recreation Center

　Part I Dialogues

　Part II Reading: Fitness Center Services in the Marquette Hotel

　Part III Further Reading: The Recreation Hotel

Unit 13 At the Beauty Parlor

　Part I Dialogues

　Part II Reading: Welcome to Trends Beauty Parlor

　Part III Further Reading: Beauty Tips

Unit 14 At the Shopping Arcade

　Part I Dialogues

　Part II Reading: Shopping in Honolulu's Hot Spot

　Part III Further Reading: Caesars Palace

Unit 15 Checkout

　Part I Dialogues

　Part II Reading: Hotel Chains Try Self-Serve Kiosks for Check-in and Checkout

　Part III Further Reading: A Rethink for Hotel Checkout Times

附录1：英汉饭店常用分类词汇表

附录2：2006年度全球酒店集团100强