| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
宾馆前台服务 Reception
1.客房预订 Taking Room Reservation
2.接待登记 Receiving Guest and Helping Check In
3.投诉处理 Handling Complaint
4.为顾客结账退房 Helping Check Out
宾馆客房服务 Room Services
1.引领客房 Showing Guest the Room
2.整理客房 Making up the Room
3.洗衣服务 Laundry Service
4.送餐服务 Room Service
5.叫醒服务 Wake-up Service Wake-up Service
6.设施维修服务 Facility Repair Service
宾馆商场部服务 Services at the Shop
1.在珠宝工艺品店 At the Jewelry and Crafts Shop
2.在丝绸店 At the Silk Shop
餐厅接待服务 Receiving Guests
1.接听订餐电话 Taking Reservation over the Telephone
2.领座 Seating a Guest
3.请客人点餐 Asking a Guest to Order
4.菜肴介绍 Introducing Dishes
餐厅其他服务 Other Services
1.上菜 Serving Dishes
2.处理顾客抱怨 Dealing with Complaints
3.随桌服务 Waiting on the Table
4.结账送客 Settling Bill and Sending off Guests
