| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
PART I FRONT OFFICE SERVICE
Unit 1 Room Reservations
Unit 2 At the Reception Desk
Unit 3 Bell Service
Unit 4 At the Information Desk
Unit 5 Settling Guests' Complaints
PART II HOUSEKEEPING DEPARTMENT
Unit 6 Recognizing the Guests
Unit 7 Chamber Service
Unit 8 Laundry Service
Unit 9 Wake-up Call Service
Unit 10 The Maintenance Service
PART III FOOD AND BEVERAGE DEPARTMENT
Unit 11 Table Reservation
Unit 12 Seating the Diners
Unit 13 Taking Orders
Unit 14 Serving Dishes
Unit 15 Buffet Service
Unit 16 At the Bar
PART W THE BUSSINESS CENTER
Unit 17 Secretary Service
Unit 18 Providing Information
Unit 19 Communication Service
Unit 20 Mail Service
Unit 21 Ticket Service
PART V SPECIAL SERVICE
Unit 22 At the Recreation Center
Unit 23 The Cashier
Unit 24 Baby-sitting Service
Unit 25 Deposit Service
Unit 26 Complaints
APPENDIX I Elementary English for Hotel Staff and Management
APPENDIX II Useful Words and Expressions for Hotel Services
APPENDIX III Hotel Organization Chart
APPENDIX N Hotel Organization Chart
参考文献
