酒店服务英语

Part One Hotel Courtesy English

　Unit 1 Hotel Courtesy English

Part Two Food and Beverage Department

　Unit 2 Reserving the Table

Dialogue One: Reserving the Table

Dialogue Two: Changing the DinnerTime

Text : Banquet Service

Dialogue Three: Banquet Reservation

　Unit 3 Receiving the Guest

Dialogue Four: Receiving the Guest

Dialogue Five: Receiving the Guest who hasno Reservation

Dialogue Six: Recommending the Guest toWait

　Unit 4 Taking Order

Text: Knowledge about Western Food

Dialogue Seven: Taking Order about WesternFood

Dialogue Eight: American-StyleBreakfast

Text: Knowledge about Chinese Food

Dialogue Nine: Taking Order about ChineseFood

　Unit 5 Bar Service

Text: Knowledge about Beverage

Dialogue Ten: At the Bar

Dialogue Eleven: Ordering the ForeignWine

Dialogue Twelve: Ordering the ChineseWine

　Unit 6 Service during the Meal

Dialogue Thirteen: Service during the Meal(1)

Dialogue Fourteen : Service during theMeal (2)

Dialogue Fifteen : Service during the Meal(3)

　Unit 7 Settling the Bill

Dialogue Sixteen: Setding the Bill for theStaying Guest

Dialogue Seventeen: Setding the Bill inCash

Dialogue Eighteen: Settling the Bill byCredit Card

Part Three The Front Office and Housekeeping Service

　Unit 8 Reservation Desk

Dialogue Nineteen: Reserving theRoom

Dialogue Twenty: Group Reservation

　Unit 9 Reception Desk

Dialogue Twenty-One: Receiving theGuest

Dialogue Twenty-Two: Receiving the GroupGuests

Dialogue Twenty-Three: Recommending theLocal Restaurant

Dialogue Twenty-Four: Morning Call

Dialogue Twenty-Five: Handling theComplaints

　Unit 10 Bellman's Service

Dialogue Twenty-Six: Leading theGuest to the Room

Dialogue Twenty-Seven: Introducingthe Hotel and the Service Facilities

　Unit 31 Floor Attendant's Service

Dialogue Twenty-Eight: Cleaning theRoom (1)

Dialogue Twenty- Nine : Cleaning theRoom (2)

Dialogue Thirty: Dealing with theEmergency (Taking Care of the Sick Guest )

Dialogue Thirty-One: Introducing theLaundry Time and the Price

Dialogue Thirty-Two: Returning theLaundry

　Unit 12 Check-out

Dialogue Thirty -Three: Exchangingthe Money for the Guest

Dialogue Thirty -Four: Settling theBill in Cash

Dialogue Thirty-Five: Settling theBill by Credit Card

参考书目