| 作 者： | 张莉 |
| 出版社： | 科学出版社 |
| 丛编项： | |
| 版权说明： | 本书为出版图书，暂不支持在线阅读，请支持正版图书 |
| 标 签： | 餐饮旅游业英语 |
| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
序（foreword）
前言（preface）
section 1 front office
unit one room reservations
unit two concierge
unit three check in
unit four information desk
unit five switchboard operator
unit six business centre
unit seven check out
unit eight handling complaints
section 2 food & beverage
unit one restaurant reservations
unit two receiving the guest
unit three taking orders
unit four serving the food
unit five paying the bill
unit six room service
unit seven café service
unit eight bar service
unit nine handling complaints
section 3 housekeeping
unit one guiding the guests to their rooms
unit two chamber service
unit three laundry service
unit four maintenance service
unit five handling complaints
section 4 other services
unit one at the recreation & fitness center
unit two at the clothing store
unit three at the souvenir store
reference（参考文献）
appendix
酒店组织机构图
酒店各岗位名称中英对照表
餐具常用词汇中英对照表
餐厅常用词汇中英对照表
