饭店服务英语

饭店服务英语
作　者： 姜文宏
出版社： 高等教育出版社
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标　签： 旅游
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作者简介

暂缺《饭店服务英语》作者简介

内容简介

姜文宏、李玉娟编著的《饭店服务英语（第2版）》是普通高等教育“十一五”国家级规划教材，是原新世纪高职高专教改项目成果教材《饭店服务英语》的第二版。本书是根据饭店业相关职业岗位群的实际工作需要，从切实提高饭店服务人员的英语语言交际能力出发进行构思、设计和编写的，形式新颖、选材独到、内容丰富、语言规范、针对性强，对高职高专院校饭店管理与服务专业学生英语语言交际能力的强化训练具有较高的实用价值。《饭店服务英语（第2版）》共设4个专题25个单元，每个单元包括单元要点、模拟训练、拓展阅读、综合练习4个部分。书后附有饭店服务英语常用专业词汇。本书还附有MP3录音光盘，可作为听、说训练素材。《饭店服务英语（第2版）》可作为高等职业院校、高等专科学校、成人高等院校、应用型本科院校饭店管理与服务专业及相关专业的教学用书，也可供五年制高职、中职学校学生使用，还可作为饭店从业人员的业务培训教材和参考读物。

图书目录

Workshop One English for Front Office

　　Unit 1 Room Reservation

　　Part OneKey Points for Teaching, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　Part TwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Sample Dialogues

　　Dialogue 1 Receiving a Reservation (Basic Procedures )

　　Dialogue 2 A Group Reservation

　　Dialogue 3 We Are Fully Booked

　　Classroom Activities

　　Part Three Extended Reading

　　Advance Reservations

　　Part Four Exercises

　　Unit 2 Reception

　　PartOneKey Points for Teaehing, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　Part Two Simulation Training

　　Technical Terms

　　Sentence Pattems

　　Sample Dialogues

　　Dialogue 1A Guest with Advance Reservation Checks in

　　Dialogue 2Registering a Tour Group

　　Dialogue 3Receiving a Walk-in Guest

　　Classroom Activities

　　Part Three Extended Reading

　　What Should Hotel Receptionist Do?

　　Part Four Exercises

　　Unit 3 Bell Service

　　Part One Key Points for Teaching, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　PartTwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Sample Dialogues

　　Dialogue 1Receiving a Guest & Bringing Him to His Room

　　Dialogue 2Running Errands for Guests

　　Dialogue 3Getting down the Luggage before the Guests Check out

　　Dialogue 4Hiring a Taxi

　　Classroom Activities

　　Part ThreeExtended Reading

　　The Front Desk Employees

　　Part FourExercises

　　Unit 4Money Exchange

　　Part OneKey Points for Teaching, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　Part TwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Key Points in the Unit

　　Part TwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Sample Dialogues

　　Dialogue 1An Overseas Call

　　Dialogue 2Morning Call

　　Dialogue 3Taking a Message

　　Classroom Activities

　　Part ThreeExtended Reading

　　Telephone Calls

　　Part FourExercises

　　Unit 6Information

　　Part OneKey Points for Teaching, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　Part TwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Sample Dialogues

　　Dialogue 1Inquiring about Telephone Fee

　　Dialogue 2Giving Information

　　Dialogue 3Posting a Letter

　　Classroom Activities

　　Part ThreeExtended Reading

　　Ways of Categorizing Hotels

　　Part Four Exercises

　　Unit 7Complaints

　　Part One Key Points for Teaching, Learning & Assessment in the Unit

　　Learning Objectives

　　Key Points in the Unit

　　Part TwoSimulation Training

　　Technical Terms

　　Sentence Patterns

　　Sample Dialogues

　　Dialogue 1Misunderstandings at the Front Desk

　　Unit 8 Paying the Bill and Checking out

　　Workshop TwoEnglish for Housekeeping Department

　　Unit 9 Room Cleaning

　　Unit 10 Guests' Requests

　　Unit 11 Laundry and Valet Service

　　Unit 12 Room Service

　　Unit 13 Lost and Found

　　Unit 14 Damage and Compensation

　　Unit 15 Problems and Maintenance

　　Workshop Three English for Food and Beverage Department

　　Unit 16 Table Reservation

　　Unit 17 Receiving Diners

　　Unit 18 Taking Orders and Recommendations

　　Unit 19 Chinese Food Restaurant

　　Unit 20 Western Food Restaurant

　　Unit 21 Buffet and Coffee Shop

　　Unit 22 Complaints

　　Unit 23 Payment

　　Unit 24 Beverage Service

　　Workshop Four English for Other Departments

　　Unit 25 Sample Dialogues for Other Departments