| ISBN | 出版时间 | 包装 | 开本 | 页数 | 字数 |
|---|---|---|---|---|---|
| 未知 | 暂无 | 暂无 | 未知 | 0 | 暂无 |
Preface
About the Authors
Acknowledgements
Part 1: Relationship strategy
Chapter 1Introduction to strategic market relationships
Chapter 2 Relationship-based theories
Chapter 3 Relationship Planning and Development
Chapter 4 Relationship Types
Chapter 5 Networks
Part 2: Relationship Implementation
Chapter 6 Organising for Relationships
Chapter 7 People and Relationships
Chapter 8 Customer Relationship Management
Chapter 9 Relationship communication with a special focus on building relationships through brands and electronic relationships
Chapter 10 Channel Relationships
Chapter 11 Innovation through Relationships
Chapter 12 Relationship internationalisation
Chapter 13 Relationship Costs and Value
Chapter 14 Strategic market relationships: a final word
References
Index