战略市场关系

战略市场关系
作 者: Bill Donaldson 
出版社: 暂缺
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作者简介

暂缺《战略市场关系》作者简介

内容简介

Strategic Market Relationships, 2nd Edition develops the reader’s understanding of the nature, relevance and importance of creating and sustaining relationships as a strategic resource. It takes a managerial perspective to the study of relationships, from strategy to implementation. The first edition was the first text that comprehensively addressed relationships as a strategic issue, and considering relationships as strategic and as a basis for competition is central to this book. In a nutshell, strategic market relationships is the process of analyzing, formulating and implementing a relationship strategy for an organisation.The new edition is being totally restructured in the light of teaching experience with the book and new research since it was published.Most of the existing content will still be there but presented in a new logic.Continues to map relationships from strategy to implementation Text more clearly divided into strategy and implementation parts Continues to focus on close relationships a...

图书目录

Preface

About the Authors

Acknowledgements

Part 1: Relationship strategy

 Chapter 1Introduction to strategic market relationships

 Chapter 2 Relationship-based theories

 Chapter 3 Relationship Planning and Development

 Chapter 4 Relationship Types

 Chapter 5 Networks

Part 2: Relationship Implementation

 Chapter 6 Organising for Relationships

 Chapter 7 People and Relationships

 Chapter 8 Customer Relationship Management

 Chapter 9 Relationship communication with a special focus on building relationships through brands and electronic relationships

 Chapter 10 Channel Relationships

 Chapter 11 Innovation through Relationships

 Chapter 12 Relationship internationalisation

 Chapter 13 Relationship Costs and Value

 Chapter 14 Strategic market relationships: a final word

References

Index